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mewtd

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Mouse is acting by itself

HI.

The mouse is giving me terrible trouble on a HP elite book.

It is freezing things every few minutes. Have to do ctrl + alt + del and then back in to be able to re-engage with the mouse.

If I don't do anything on the computer, just with the desktop open, the mouse is right clicking by itself. It stays like the attached.

I have replaced mouse.

I have disabled track pad.

I have uninstalled all registered mice in device manager.

Please help!
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mewtd

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ASKER

The above happens by itself and just stays there until I close it

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Is this a built-in mouse (trackbutton, etc.) or an add-on mouse?  If it's an add-on mouse, what kind?  Wireless or USB?
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Hi, it was a wireless mouse, so I got rid of that and attached a USB cable mouse.


I have noticed that the buttons on the track pad don't appear to work

Is the problem persisting with the USB wired mouse?
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It is. But I think the problem is connected to the track pad rather than both mice.

I ran the HP hardware diagnostic tests on the trackpad, but it passed everything.

But I think there is an issue with one of the buttons on the track pad.


Problem persists where the right menu is appearing at random times on the desktop, when there are no applications open.

We have seen a case recently with the trackpad being disabled in Windows, but being re-enabled at the next boot.  This would account for the problem persisting.  Might that be the situation?
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I couldn't see any way to disabled the track pad.


I could uninstall it in device manager, but it automatically re-installed upon re-boot.


That said, I dbl clicked the top left of the track pad (orange light comes on indicating it is disabled) and yet the problem persisted.


Please note, not alone is the right mouse strangely triggering without interacting with it, but also, the computer freezes


Go to Device Manager and right click on the device.  See if there is a Disable option.

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It should also be possible to disable the trackpad in the BIOS.
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HI - there is no disable option... please see attached.


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try uninstalling the device - then reboot
if that does not help, you may need to replace the touchpad
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BillDL
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Dear All,
This may have been physical dirt on the laptop itself and in the keyboard and track pad.

I physically cleaned it and it has performed better.

THank you
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ASKER

Physically cleaned the laptop track pad thoroughly.