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Mouse is acting by itself

mewtd
mewtd asked
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HI.

The mouse is giving me terrible trouble on a HP elite book.

It is freezing things every few minutes. Have to do ctrl + alt + del and then back in to be able to re-engage with the mouse.

If I don't do anything on the computer, just with the desktop open, the mouse is right clicking by itself. It stays like the attached.

I have replaced mouse.

I have disabled track pad.

I have uninstalled all registered mice in device manager.

Please help!
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Author

Commented:

The above happens by itself and just stays there until I close it

Dr. KlahnPrincipal Software Engineer
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Commented:
Is this a built-in mouse (trackbutton, etc.) or an add-on mouse?  If it's an add-on mouse, what kind?  Wireless or USB?

Author

Commented:

Hi, it was a wireless mouse, so I got rid of that and attached a USB cable mouse.


I have noticed that the buttons on the track pad don't appear to work

Dr. KlahnPrincipal Software Engineer
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Commented:
Is the problem persisting with the USB wired mouse?

Author

Commented:

It is. But I think the problem is connected to the track pad rather than both mice.

I ran the HP hardware diagnostic tests on the trackpad, but it passed everything.

But I think there is an issue with one of the buttons on the track pad.


Problem persists where the right menu is appearing at random times on the desktop, when there are no applications open.

Dr. KlahnPrincipal Software Engineer
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Commented:
We have seen a case recently with the trackpad being disabled in Windows, but being re-enabled at the next boot.  This would account for the problem persisting.  Might that be the situation?

Author

Commented:

I couldn't see any way to disabled the track pad.


I could uninstall it in device manager, but it automatically re-installed upon re-boot.


That said, I dbl clicked the top left of the track pad (orange light comes on indicating it is disabled) and yet the problem persisted.


Please note, not alone is the right mouse strangely triggering without interacting with it, but also, the computer freezes


Dr. KlahnPrincipal Software Engineer
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Commented:
Go to Device Manager and right click on the device.  See if there is a Disable option.

Disabling a device
It should also be possible to disable the trackpad in the BIOS.

Author

Commented:

HI - there is no disable option... please see attached.


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Distinguished Expert 2019

Commented:
try uninstalling the device - then reboot
if that does not help, you may need to replace the touchpad
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Commented:
Do you know whether the touchpad is using Windows drivers or the HP ones?
If HP drivers are installed (Synaptics Touch Pad), then the option to disable it is usually shown in the last tab of the dialog you see from the following steps:

Start Menu > Control Panel > "Mouse" > "Device Settings" tab.

Bear in mind that if you disable the touchpad and your USB mouse stops working, you will need to know how to enable the touchpad using windows keyboard shortcuts while you then diagnose the USB mouse issue.

Author

Commented:
Dear All,
This may have been physical dirt on the laptop itself and in the keyboard and track pad.

I physically cleaned it and it has performed better.

THank you

Author

Commented:
Physically cleaned the laptop track pad thoroughly.

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