User can't view movies taken on iPhone and previously imported to Lightroom Classic Mac 6.3.1
They get a black screen, and there is no audio or video.
If they try and import a MOV or a MP4 into Lightroom, they get error message:
An unknown error has occurred while reading the video file. Connection to Dynamic Link server failed (1)
They used to be able to view these same type of video files in previous versions of Lightroom Classic Mac.
They also have a lot of .AVI files - can these be viewed in Lightroom or do they need to be converted first?
Any known cause or solutions? Thanks