troubleshooting Question

fix iphone 11 that can't connect to windows 10 laptop via bluetooth after pairing

Avatar of Jeff McClellan
Jeff McClellanFlag for United States of America asked on
Operating SystemsApple NetworkingSmartphonesWindows OSiOS
2 Comments1 Solution192 ViewsLast Modified:
I cannot connect my iPhone 11 running IOS 13.3.1 with my Surface Pro 6 laptop running Windows 10 Enterprise version 1809.  

I can pair the devices so that both devices will show up in the others' OS list of blue tooth paired devices (see img1, img2).

When I try to connect the iPhone to the laptop by selecting "laptop name...Not Connected" from the list of paired devices in the MY DEVICES area,  I get the following error pop-up on the iPhone - "Connection Unsuccessful 'laptop name' is not supported" where the only option is to Forget Device (see img 3).

When I select Forget Device, the "laptop name" is deleted from the MY DEVICES section and moved to the OTHER DEVICES section (see img 4).

Selecting the "laptop" from the OTHER DEVICES section returns error pop-up - "Pairing Unsuccessful "laptop name" is not supported" where the only option is OK (see img 5).

FYI, I have tried all of the obvious things like turning blue tooth on and off on both devices, resetting network settings on iPhone, looking for driver updates for windows, etc.
img-1.PNG
img-2.jpg
img-3.jpg
img-4.jpg
img-5.jpg
Join the community to see this answer!
Join our exclusive community to see this answer & millions of others.
Unlock 1 Answer and 2 Comments.
Join the Community
Learn from the best

Network and collaborate with thousands of CTOs, CISOs, and IT Pros rooting for you and your success.

Andrew Hancock - VMware vExpert
See if this solution works for you by signing up for a 7 day free trial.
Unlock 1 Answer and 2 Comments.
Try for 7 days

”The time we save is the biggest benefit of E-E to our team. What could take multiple guys 2 hours or more each to find is accessed in around 15 minutes on Experts Exchange.

-Mike Kapnisakis, Warner Bros