We help IT Professionals succeed at work.

Outlook 365: Cannot Open Word Attachments

Software Engineer
Software Engineer asked
on
Hi:

For the first time in almost a year of using Office 365, Outlook just today started giving me an error upon trying to open Word document attachments.

It gives me that error message saying that Word experienced an error trying to open the file.

This error even appears if I save the attachment on my desktop and try to open it.

I tried several suggestions that I found online, but none of them work.

And, this issue only occurs with Outlook Desktop - not Web Outlook.

Please let me know how to eliminate this issue.

Thank you!  Much appreciated!

Software Engineer
Comment
Watch Question

View Solution Only

BRONZE EXPERT
Most Valuable Expert 2015
Distinguished Expert 2019
Commented:
Either the file in question has an issue, or the Office install altogether is borked and you need to repair/reinstall.
Software Engineer

Author

Commented:
no can do......my company installed it....I'm just an employee.  can I try running a repair?
Hello ThereSystem Administrator
BRONZE EXPERT
Distinguished Expert 2018

Commented:
my company installed it....I'm just an employee
 
Then call the administrator to support you.
Software Engineer

Author

Commented:
It's working fine, today.  Thanks!

John