Infrastructure

IT Ops

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Hi Jackie Man, that's a good point, we'll have to take a look at that. Thanks!
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We have a 2016 RDS terminal server environment. We set Outlook to work for all users off of cached Exchange mode, but no we can see that some users are missing unread emails that are older than a week. To explain it another way, whenever the click on their Unread view they are only seeing emails from the current week and not past weeks. If they then search for a user under Unread they see all the unread emails from that user.<br />
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Do you know what could be causing this?
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We have a 2016 RDS terminal server environment. We set Outlook to work for all users off of cached Exchange mode, but no we can see that some users are missing unread emails that are older than a week. To explain it another way, whenever the click on their Unread view they are only seeing emails from the current week and not past weeks. If they then search for a user under Unread they see all the unread emails from that user.

Do you know what could be causing this?

No Old Unread Emails on Cached Mode

Remote access may refer to the connection to a data-processing system from a remote location, for example through a virtual private network remote desktop software, terminal emulation, or the activation of features of a business telephone system from outside the business's premises.

Remote Access

Exchange is the server side of a collaborative application product that is part of the Microsoft Server infrastructure. Exchange's major features include email, calendaring, contacts and tasks, support for mobile and web-based access to information, and support for data storage.

Exchange

Microsoft Outlook is a personal information manager from Microsoft, available as a part of the Microsoft Office suite. Although often used mainly as an email application, it also includes a calendar, task manager, contact manager, note-taker, journal, and web browser.