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no wi-fi on Samsung tablet

Dennis Miller
Last Modified: 2020-03-02
The user has a Samsung tablet that will not connect to the wi-fi. It just does a continuous search but never connects. She says she even tries her home wi-fi and no good. I had her reset the router, then try that. She is not in airplane mode and the wi-fi is turned on. she has not yet cleaned the cache as she will try tonight and let me know tomorrow. What else could I look at to see why not? I tried to connect her and use the wi-fi we have at work with a guest account, not working?
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