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no wi-fi on Samsung tablet

Dennis Miller
on
The user has a Samsung tablet that will not connect to the wi-fi. It just does a continuous search but never connects. She says she even tries her home wi-fi and no good. I had her reset the router, then try that. She is not in airplane mode and the wi-fi is turned on. she has not yet cleaned the cache as she will try tonight and let me know tomorrow. What else could I look at to see why not? I tried to connect her and use the wi-fi we have at work with a guest account, not working?
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Dr. KlahnPrincipal Software Engineer
BRONZE EXPERT

Commented:
Is the tablet seeing any WiFi networks?  If not, then it's probably an issue in the WiFi chip and -- given that it is a tablet -- that may not be fixable.

Is this a new tablet, or a model that has been around for a while?
Kesavan JeganarayananIT Consultant
BRONZE EXPERT

Commented:

Generally force restart the device and turn on will work. 

Check for the software update (in Settings) and update it. 

Try turn off the Bluetooth and check the WiFi again. 

System Administrator
BRONZE EXPERT
Distinguished Expert 2018
Commented:
Since she's been unable to connect to the WiFi in different places, I assume it's the tablet issue. There is nothing much you can do now. Andriod is not Windows. Did she try to reboot the tablet multiple times? Did she try to delete the network and reconnect to it? Also, make sure that Wi-Fi+ is turned off.

Author

Commented:
Alright, what is Wi-Fi+ I know wi-fi and it is turned on but never heard of Wi-Fi+?
Hello ThereSystem Administrator
BRONZE EXPERT
Distinguished Expert 2018

Commented:
Sorry. Mistake. That's the function on some Andriod phones.

Author

Commented:
No problem. I thought you were teaching me a new thing I have never seen. Yes, her Wi-Fi was on and I did make sure airplane mode was off. I agree with believing it is the android itself with the issue. It sees other networks and if I try to add one it starts fine but never adds it and just spins. Great help though. Thanks.
Hello ThereSystem Administrator
BRONZE EXPERT
Distinguished Expert 2018

Commented:
You are welcome!

Author

Commented:
Thanks to all. All answers were very helpful. Never too old to learn.
Didier VxSystems Engineer and Finance Analyst
BRONZE EXPERT

Commented:
Is your issue resolved ? If not, have you tried a hard reset ?

Author

Commented:
I just checked back with the user and she tried a few things when she was at home and yes, the chip has to be bad. She sees other networks and I have the password to our Wi-Fi at work and she still cannot connect. I had her call the vendor and tell them as her android is still under warranty. Once I found that out, I stopped and told her to call them, but I agree that it is the unit and not the software. Thanks. This was the best answer.