asked on

Win10 Security tab issue

I have a Win10 Pro (64bit) WrkStn. 12Gb RAM; 1909 version
When I try to go into the - Settings, Windows Update, Windows Security, and then "any" of the Protection Areas
(ie - Virus & Threat protection; Account Protection; Firewall & Network Protection; etc) the windows opens & then
immediately closes !!! No matter how I try to access this area - Windows Security - this happens. I am running, as
Virus Protection, Malwarebytes Premium; and, it tells me I have "NO" infections. Ideas or suggestions .......

PC is working fine otherwise .......

Hello There

Is Windows Security service running?
Does it happen on a different user account?

Please run:

sfc /scannow
DISM.exe /Online /Cleanup-Image /RestoreHealth

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Duncan Robertson

ASKER

Security Center is running (Auto - Delayed Start; Local Service)
Running Scans Now
Thank-you

Hello There

Running Scans Now

So you got it working?

Duncan Robertson

ASKER

Wait one ....

Duncan Robertson

ASKER

Sorry, I rebooted the PC after I ran both scans
Both scans came back reporting "No Issues"
I rebooted and teted the PC ... same behaviour !!!

nobus

Do you have an AV installed?

Duncan Robertson

ASKER

Yes, I stated in the original description we use Malwarebytes Premium

Hello There

Then try to disable Malwarebytes and see if anything changes.

Duncan Robertson

ASKER

I tried that and it had no affect; the issue remained as before (disabling Malwarebytes - no positive affect)

Duncan Robertson

ASKER

2:30 am .... Thank-you for the support thus far tonight ......
I am calling it an evening
Will check back in tomorrow ......

I truly love "All" you Experts out there ......
You have assisted me many times .......

Good night & God Bless

Hello There

I'd uninstall it completely to be sure.

What kind of account has this issue? A user account or an admin account?

Did you try a different user account to see if this is a computer/profile issue?

If you have made any changes/updates recently, what about System Restore?

nobus

i have said to uninstall mBam
if it does not help - run a chckdsk on your OS drive
if that returns ok, run sfc /scannow

Hello There

i have said to uninstall mBam

I cannot find it anywhere. That's why I suggested it.

run sfc /scannow

The result is "No issues". Please read the thread carefully.

masnrock

Uninstalling Malwarebytes would make the most sense, as previously suggested. However, you should also try to log in with a different account and see what happens (that's also been suggested before)

When did it last work? Even System Restore might be an option.

Duncan Robertson

ASKER

We are going to try a "repair install" of windows today

Hello There

Did you run System Restore? Try it first.

If this won't help you, then I would reset the system. You have a few options:
1. Reset the system with "Keep my files" option: Settings -> Update and Security -> Recovery -> Reset this PC -> Keep my files
2. Reinstall the system with Keep Everything (data, apps, settings). See more here: https://support.microsoft.com/en-in/help/4000735/windows-10-reinstall#Reinstall%20Windows%2010%C2%A0using%20installation%20media
3. Clean installation

Duncan Robertson

ASKER

We ended up running a "repair install" of Windows 10 Professional and it resolved the issue.

Thank-you for ALL of the assistance given.

ASKER CERTIFIED SOLUTION

Duncan Robertson

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