troubleshooting Question

All PDF's in Outlook 2016 will not open virus Message

Avatar of Joseph Salazar
Joseph SalazarFlag for United States of America asked on
OutlookMicrosoft WordPDF
10 Comments1 Solution83 ViewsLast Modified:
I have a client who out of nowhere all of a sudden will not open PDF attachments

I tested and he can open any other document attached even in the same email

can open word and excel but not PDF it gives him the error Message below

Removed and reinstalled Adobe Same issue

Uninstalled antivirus rebooted tested same issue

Ran Registry Fix found here: https://www.youtube.com/watch?v=KgYGY9NbMqA

Same Issue

How can I repair????

Joseph
virus-error.PNG
ASKER CERTIFIED SOLUTION
KimputerIT Manager

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