Getting rid of Norton popup on a Windows 10 system.
I'm not sure what website triggered this but I was looking for an owners manual for a Computemp 5.
If I click on the right arrow it closes but reappears
If I click on settings nothing in there that looks to be helpful.
If I click More I get another window.
It says related to Norton and I don't have Norton on this system.
Thanks.
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If I click on the right arrow it closes but reappears
If I click on settings nothing in there that looks to be helpful.
If I click More I get another window.
It says related to Norton and I don't have Norton on this system.
Thanks.
Looks like the system is infected with something; but first look at the installed programs list and confirm that Norton is not installed. It may have been installed as an unwanted bloatware when the system was purchased.
Assuming that Norton is not installed:
Run the installed antivirus set to maximum sensitivity and see what it finds.
Download the free version of Malwarebytes (not the paid one, it just adds more overhead to the system) and run it. See what it finds.
Download Spybot - Search and Destroy and see what it finds.
Assuming that Norton is not installed:
Run the installed antivirus set to maximum sensitivity and see what it finds.
Download the free version of Malwarebytes (not the paid one, it just adds more overhead to the system) and run it. See what it finds.
Download Spybot - Search and Destroy and see what it finds.
Malwarebytes found this:
PUP.Optional.PushNotificat
It has not occurred again so I'll delay with Spybot but I did not instantly find the version for Windows 10.
PUP.Optional.PushNotificat
It has not occurred again so I'll delay with Spybot but I did not instantly find the version for Windows 10.
If you do go ahead with Spybot, consider running the Immunizer. This loads the hosts file with a list of dodgy sites that should not be visited. Once that is done it become impossible to visit those sites with any browser.
When something like this happens, I usually run Google Chrome Cleanup Tool.
Open Chrome browser and go to chrome://settings/cleanup
Open Chrome browser and go to chrome://settings/cleanup
Google cleanup did not find anything. Spybot found 59 things and 3 high risk. The popup has not occurred again but it's only been a few minutes.
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Seems fine now. Still, I would run some additional scans just for sure. Some free tools I use: Kaspersky TDSSKiller for removing rootkits, Malwarebytes and HitmanPro for removing malware, AdwCleaner for removing adware.
Also, remove all 'unknown publisher' or recently added apps as well as recently downloaded files. Run Disk Cleanup to delete temp files.
Also, remove all 'unknown publisher' or recently added apps as well as recently downloaded files. Run Disk Cleanup to delete temp files.
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