troubleshooting Question

New Office 365 account, cannot connect my ipads - always quarantined

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Alasdairb asked on
iOSiPadExchangeMicrosoft 365
5 Comments1 Solution112 ViewsLast Modified:
Hi

I am new to Office 365, I set up a one month trial of E3 and connected my private domain to it. Mailflow is fine on my two Windows 10 PCs and Samsung Galaxy 9 and iphone (v13.3.1).

However I cannot get email to work on my ipads, they immediately get quarantined. If I use EAC to select my mailbox and then view my mobile devices I see the ipads in quarantined state. If I select them and choose allow, they go briefly into a pending state and then go back to quarantine.

The ipads are quite old, being v2 and v3 and have been reset to factory defaults and updated to 9.3.5 which is the latest available for these devices. I tried to download Outlook for IOS but I get an error stating it is not available for this ipad.

Are these devices just too old to connect to Exchange? When I set up the built-in mail client I get all the checkboxes ticked.

Thanks in advance.

Alasdair Barclay
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