We help IT Professionals succeed at work.
Get Started

New Office 365 account, cannot connect my ipads - always quarantined

Alasdairb asked
Last Modified: 2020-02-27

I am new to Office 365, I set up a one month trial of E3 and connected my private domain to it. Mailflow is fine on my two Windows 10 PCs and Samsung Galaxy 9 and iphone (v13.3.1).

However I cannot get email to work on my ipads, they immediately get quarantined. If I use EAC to select my mailbox and then view my mobile devices I see the ipads in quarantined state. If I select them and choose allow, they go briefly into a pending state and then go back to quarantine.

The ipads are quite old, being v2 and v3 and have been reset to factory defaults and updated to 9.3.5 which is the latest available for these devices. I tried to download Outlook for IOS but I get an error stating it is not available for this ipad.

Are these devices just too old to connect to Exchange? When I set up the built-in mail client I get all the checkboxes ticked.

Thanks in advance.

Alasdair Barclay
Watch Question
Distinguished Expert 2019
This problem has been solved!
Unlock 1 Answer and 5 Comments.
See Answer
Why Experts Exchange?

Experts Exchange always has the answer, or at the least points me in the correct direction! It is like having another employee that is extremely experienced.

Jim Murphy
Programmer at Smart IT Solutions

When asked, what has been your best career decision?

Deciding to stick with EE.

Mohamed Asif
Technical Department Head

Being involved with EE helped me to grow personally and professionally.

Carl Webster
CTP, Sr Infrastructure Consultant

An Experts Exchange subscription includes unlimited access to online courses.

Get Started
Ask ANY Question

Connect with Certified Experts to gain insight and support on specific technology challenges including:

  • Troubleshooting
  • Research
  • Professional Opinions
Did You Know?

We've partnered with two important charities to provide clean water and computer science education to those who need it most. READ MORE