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New Office 365 account, cannot connect my ipads - always quarantined

Alasdairb
Alasdairb asked
on
Hi

I am new to Office 365, I set up a one month trial of E3 and connected my private domain to it. Mailflow is fine on my two Windows 10 PCs and Samsung Galaxy 9 and iphone (v13.3.1).

However I cannot get email to work on my ipads, they immediately get quarantined. If I use EAC to select my mailbox and then view my mobile devices I see the ipads in quarantined state. If I select them and choose allow, they go briefly into a pending state and then go back to quarantine.

The ipads are quite old, being v2 and v3 and have been reset to factory defaults and updated to 9.3.5 which is the latest available for these devices. I tried to download Outlook for IOS but I get an error stating it is not available for this ipad.

Are these devices just too old to connect to Exchange? When I set up the built-in mail client I get all the checkboxes ticked.

Thanks in advance.

Alasdair Barclay
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Jackie Man IT Manager
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Distinguished Expert 2019

Commented:
Are these devices just too old to connect to Exchange? When I set up the built-in mail client I get all the checkboxes ticked.

Yes.

https://www.reddit.com/r/apple/comments/99kwsk/thank_you_apple_for_doing_something_that/

You need at least iOS 11 to connect to Exchange Online. There are no workarounds.
Kesavan JeganarayananIT Consultant
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Commented:

You can try with the Ipad's native mail client. Outlook app not support the old iPAD. 

https://csuf.screenstepslive.com/s/12867/m/47716/l/663579-setting-up-mail-with-your-office-365-email-on-your-ios-device

Author

Commented:
Hello Jackie,

interesting link. I realise these ipads are old, I just dug them out of a cupboard and am trying to get them back in action. One of the ipads worked with the built in mail client for several minutes, I downloaded lots of mails before it was blocked. The other one was blocked immediately. Also the ipads built in email client can access my corporate mailbox which runs on an Exchange 2019 server.

I'll do some more checks on google on the point you raised, you may be getting the points.

Kesavan, I managed to set up the email client no problem, thanks for your input.

Alasdair
IT Manager
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Distinguished Expert 2019
Commented:
For security matters, being quarantine means it is unsafe to do it.

iOS and Outlook on iOS app are in line with the trend of good security best practices and any loopholes discovered today will be an IT news headlines tomorrow.

So, you cannot expect you can connect to the latest Exchange server with an obsolete mobile devices.

Author

Commented:
Well that;'s fair enough. Old is old.

Thanks.