troubleshooting Question

Bluetooth external UK QWERTY keyboard treated as US QWERTY in Windows 10

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mike99c asked on
Windows 10Windows OSHardware
4 Comments1 Solution34 ViewsLast Modified:
I have a Surface Book 2 laptop running the latest Windows 10 operating system. The keyboard is UK QWERTY and works fine. However I prefer to fold the keyboard over and use the laptop screen as a display on a raised stand and use an external Bluetooth UK QWERTY keyboard.

Recently since the past week something happened and my UK external Bluetooth keyboard seems to have turned into a US keyboard. The " becomes @ and vice versa. Other character symbols are also in the wrong position. I must stress that the Surface Book keyboard is just fine,

I have the following settings:

Settings > Time and Language > Region > Country or Region > United Kingdom
Settings > Time and Language > Region > Regional format > English (United Kingdom)

Settings > Time and Language > Language > Windows display language > English (United Kingdom)
Settings > Time and Language > Language > Preferred languages > English (United Kingdom) - This is the only listing

When I select OPTIONS for the English (United Kingdom) Preferred language, under Keyboards only United Kingdom (QWERTY) is listed.

Can you please explain how I can ensure the external keyboard (Arteck HB086) is recognised as United Kingdom QWERTY?
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