We help IT Professionals succeed at work.
Get Started

HP Z240 spontaneoulsy goes into BIOS update loop!

edhasted
edhasted asked
on
30 Views
Last Modified: 2020-09-23
HP Z240 spontaneously goes into Bios Upgrade loop. Once in this loop it will dutifully try to update and reboot ad infinitum - see the attached screenshot. There is nothing you can do. There appears to be no trigger - it just happens. You can be typing, you might come back to it in the morning if you left the machine running overnight...
This has happened 7 times in the last 24 months. Each time HP have sent an engineer who dutifully replaces the motherboard.
They have occasionally replaced the PSU. The unit is UPSed and the Z440 that sits off the same UPS never has any problems what-so-ever.

Effectively the machine is unworkable.

So the questions are:
  • Does anyone else have this type of problem with the Z240?
  • Do you know of a fix without replacing the motherboard (CMOS reset does nothing)?
  • What happens the Carepack runs out?

HP's approach has been, you have to wait and see as this motherboard might fix it. They clearly know nothing of how computers behave, to type.
BIOS_Upgrade_Loop.jpg
Comment
Watch Question
CERTIFIED EXPERT
Distinguished Expert 2019
Commented:
This problem has been solved!
Unlock 1 Answer and 9 Comments.
See Answer
Why Experts Exchange?

Experts Exchange always has the answer, or at the least points me in the correct direction! It is like having another employee that is extremely experienced.

Jim Murphy
Programmer at Smart IT Solutions

When asked, what has been your best career decision?

Deciding to stick with EE.

Mohamed Asif
Technical Department Head

Being involved with EE helped me to grow personally and professionally.

Carl Webster
CTP, Sr Infrastructure Consultant

An Experts Exchange subscription includes unlimited access to online courses.

Get Started
Ask ANY Question

Connect with Certified Experts to gain insight and support on specific technology challenges including:

  • Troubleshooting
  • Research
  • Professional Opinions
Did You Know?

We've partnered with two important charities to provide clean water and computer science education to those who need it most. READ MORE