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blue screen death: DRIVER POWER STATE FAILURE , VIDEO SCHEDULER INTERNAL ERROR

marrowyung
marrowyung asked
on
hi,

recently keep having 2 x types of blue screen death by Windows 10, latest updates has bene remove but even more unstable, can't see why is that.

blue screen death message is:
stop code: DRIVER POWER STATE FAILURE

and

VIDEO SCHEDULER INTERNAL ERROR

how to solve this problem?
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Distinguished Expert 2019

Commented:
post the dmp file please for more info see windows\minidumps
marrowyungSenior Technical architecture (Data)

Author

Commented:
post here?
dump file very large !


you mean mini dump ? in that folder windows\minidumps ?
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Commented:
Use windows debugger (windbg)? Or nirsoft to analyze the dump file.

Possible issue your power to the video controller.

video card additional versus builtin.
Pull the graphics controller if you have a builtin option and see .....
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Commented:
set your system to make minidumps then !
marrowyungSenior Technical architecture (Data)

Author

Commented:
arnold,

"Use windows debugger (windbg)? Or nirsoft to analyze the dump file."

what is the URL to download the tools ?

nobus,

you mean can do a dump without crashing the PC ? how ?
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Commented:
no - you set the pc to make minidumps - not full dumps
here's how : https://www.tenforums.com/tutorials/5560-configure-windows-10-create-minidump-bsod.html
marrowyungSenior Technical architecture (Data)

Author

Commented:
I am sorry actually I clone back my previous disk image and re download all OS patch and application patch, I do'nt want to spend more time on it.
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Commented:
Windbg is a micorosft app easily located, make sure to download the symbol libraries as well.
Nirsoft is the site, where they have a blue screen analyzer or at least that is what I think the application name is.

Here is my suggestion as I commented on several of your prior questions.
Rolling back, restoring from an image is not always possible.
Troubleshooting is an essential part of different aspects in the field.

Identifying the cause of an issue versus deferring it could lead to more complications .
Consider people who deferred upgrading Windows 7 systems to Windows 10 who are now in some cases running into upgrade failures with the newer 1903/1909 versions, while older version 1703/180x had no issues. Such that they are now going through an upgrade to an earlier version to then need to upgrade to a newer version because some application do not support the older win10 versions. While pre win10 the entire OS version was supported. The win10 support mechanism is expedited through updates being treated by MS as individual versions and have a shorter support Windows.
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marrowyungSenior Technical architecture (Data)

Author

Commented:
now after I restore the image back and update all drivers and run the update asistant or download the nov 2019 ISO and run setup from it, finally it will say can't upgrade at all DURING final reboot stage !

and this is the error:

upgrade failed
update from Windows update to features update for Windows 10 1909 also not working, still rollback, any reason?
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Commented:
You restored an image, did e prior attempt that went through require that you uninstall or update drivers prior to making an update attempt?
marrowyungSenior Technical architecture (Data)

Author

Commented:
no !

i am now running the upgrade assistant and see how it looks , no error yet!
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Commented:
check if time and date are correct, and disconnect all external devices
have you enough disk space?  about 20 GB
more options here :  https://www.repairwin.com/fix-windows-10-upgrade-error-0xc1900101-0x4001e-installation-failed-in-the-second-boot-phase-during-pre-oobe-operation/
marrowyungSenior Technical architecture (Data)

Author

Commented:
"have you enough disk space?  about 20 GB"
yes!

512GB of disk

"check if time and date are correct, and disconnect all external devices"

no extenal drive on it .
marrowyungSenior Technical architecture (Data)

Author

Commented:
actually I don't agree on this:

"5. If you 're using a third-party antivirus program, then temporarily uninstall it."

my other PC has the SAME AV tools, and it is all fine.,

and this one too:

"7. Finally, before restarting your computer to install the update, disconnect from the network. (e.g. Unplug the Ethernet cable or disable the Wi-Fi) adapter)."
'
as once restart windwos 10 might requesting sth in the internet/network.

"3. Install the latest drivers for all the devices on your system, especially for the Ethernet & the Wireless adapter (if any). *"

I did this but I am guessing this one is the problem however !
marrowyungSenior Technical architecture (Data)

Author

Commented:
My HDD is 200GB left and I just remove norton 360 but installation still fail!
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Commented:
you may disagree - but that does not help
these are no guaranteed fixes, only things that have helped people
best start updating all your drivers, and if the bios is way behind - that too !!
marrowyungSenior Technical architecture (Data)

Author

Commented:
"best start updating all your drivers, and if the bios is way behind - that too !!"
already done !

yesterday tried to uninstall all norton product but can't remove norton online backup, process seems freeze !
marrowyungSenior Technical architecture (Data)

Author

Commented:
any windows update troubleshooter to download ?  seems link from google can't help!
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Commented:
you are going through an update within win10 one version to the next, correct?
marrowyungSenior Technical architecture (Data)

Author

Commented:
"you are going through an update within win10 one version to the next, correct?"
yes, from May 2019 to Nov 2019,  I am guessing is the norton online backup service hangs that!

my PC do not have problem do not have this service but my laptop.

before I need to clone back with very old version (before May 2019), my laptop can be upgrade to May 2019 and NOv 2019, but not now anymore!

laptop before that I can't run the nov 2019 ISO to upgrade but via Windows updates ! however this time, Windows updates can't help either! amazing
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Commented:
if Norton backup freezes, try to uninstall it before upgrading :
Press the Windows + R keys to open the Run dialog box.
Type in the following text, and then press Enter. ...
In the list of currently installed programs, select Norton Online Backup, and click Remove or Uninstall.
Follow the on-screen instructions to uninstall Norton Online Backup.
marrowyungSenior Technical architecture (Data)

Author

Commented:
I know but the uninstall never success! so I disable this service but upgrade still not working, last time when it has no problem I MUST upgrade via windows updates

anyway to force uninstall an application which also registered as a service?
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Commented:
>>  I know but the uninstall never success!  << try revo uninstaller : http://www.revouninstaller.com/
marrowyungSenior Technical architecture (Data)

Author

Commented:
ok will try later.

that is seems totally FREE?
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the freeware is free yes
marrowyungSenior Technical architecture (Data)

Author

Commented:
hi,

let me update you all, it is really the norton online backup cause  problem and this tools can't help:

 https://www.repairwin.com/fix-windows-10-upgrade-error-0xc1900101-0x4001e-installation-failed-in-the-second-boot-phase-during-pre-oobe-operation/

but this tools is good to remove the registry of the software, and this help!

once i remove the registry and reboot the laptop, I can upgrade to May 2019 and Nov 2019 release !

as my assumption is correct !
marrowyungSenior Technical architecture (Data)

Author

Commented:
today everything is fine ! no blue screen death at all ! so previous something is corrupted and keep making it blue screen death!

what good is , May 2019 and Nov 2019 can be upgrade using ISO and this mean it is healthy !

let's watch few more days
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Commented:
ok keep us posted
marrowyungSenior Technical architecture (Data)

Author

Commented:
hi guys,

so far so good ! I also update system setting and driver and and now laptop more battery saving .

this is it and case solved, tks all for this.