<div>
Can you tell us more background info? 
 
Is it the same issue you got last time? 
 
Is it possible to tell someone to reboot the machine in the remote location?
</div>

<div>
if the pc is set to restart on power fail, can you possibly cut and restore the power?
</div>

<div>
Hi Experts, At that time I had someone trying to get hold on that PC for over two hours w/o avail. Very interestingly that after we stopped trying, not much after I was able to gain Access to that PC... @Hello These should tell you some recent experience we had with this PC... <a href="https://www.experts-exchange.com/questions/29171581/Determine-which-files-were-recently-created-modified-causing-shortage-in-server-space.html" rel="ugc">https://www.experts-exchange.com/questions/29171581/Determine-which-files-were-recently-created-modified-causing-shortage-in-server-space.html</a>&nbsp; <a href="https://www.experts-exchange.com/questions/29171734/Prevent-PC-from-crashing.html" rel="ugc">https://www.experts-exchange.com/questions/29171734/Prevent-PC-from-crashing.html</a>&nbsp; <a href="https://www.experts-exchange.com/questions/29170685/Remote-PC-suddenly-got-noneresponsive.html" rel="ugc">https://www.experts-exchange.com/questions/29170685/Remote-PC-suddenly-got-noneresponsive.html</a> @nobus, As its very likely this may happen again in neirest future...is it possible you describe in details how to apply the above as well as cut and restore the power remotely? Thanks, Ben
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i id not suggest to cut and power on remotely, i asked if it was possible to cut and restore the power 
the setting for startup after power loss is in the bios, and varies with each mobo
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<div>
So is there any issue now? 
 
You can force the computer to auto-start after the power is back. To do that, get into the BIOS and find something like Restore on AC/Power Loss, AC Power Recovery or After Power Loss.
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<div>
Hi Experts, &nbsp; &nbsp;At the moment I am not facing this connectivity problem, however since this PC was diagnosed as slowly dying, I am just waiting to get a new one. &nbsp; &nbsp;Since this problem of not being able to connect thru my regular channels (gotomypc or connectwise although being able to ping it and view folders thru other pc's on the network) keeps on happening, I am wondering what can be done to either prevent it from happening or setup a back door that would allow me in in such a case... &nbsp; &nbsp;I'm mostly working remotely with no one at the place to manually shut down or restart it. &nbsp; &nbsp;BTW, I also realized something strange happening occasionally on this pc not sure if its related, the download folder shows wrong date at grouping although pc has it right, see attached. &nbsp; &nbsp;Thanks, &nbsp;Ben<a href="https://filedb.experts-exchange.com/incoming/2020/03_w11/1446631/Untitled.png" rel="ugc">Untitled.png</a>
</div>

Untitled.png

<div>
From what I know up to now about that machine the connectivity failure is directly related to having no free disk space avaialble. So the straight workaround is to make sure to have that free space, without looking for the cause. E.g. by running a daily task deleting the files discussed in the other thread. 
 
That is probably the fastest way with least effort, and ok since that machine is going to be replaced anyway.
</div>

<div>
Hi Qlemo, "From what I know up to now about that machine the connectivity failure is directly related to having no free disk space avaialble " Right, this is how it all started, however that got fixed and since then none of the problems followed where due to disk space, see attached. <a href="https://filedb.experts-exchange.com/incoming/2020/03_w11/1446682/Untitled.png" rel="ugc">Untitled.png</a> Thanks, Ben
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<div>
i don't know all that happened to that pc, so my only suggestion is to reinstall a fresh OS
</div>

<div>
Hi Experts, This is just happening again... Can someone please guide me how to gain access to that PC? "so my only suggestion is to reinstall a fresh OS" As mentioned I'm awaiting either new hard drive or entire new PC to be approved shortly, just need fill the car with gasoline till I reach the destination... Thanks, Ben
</div>

<div>
Exact the same what happened last Sunday repeated itself. A whole day it was freezing and at night it suddenly woke up and this is what popped up. Files that help describe the problem: &nbsp; C:\Users\bfuchs\AppData\Local\Temp\WER3172.tmp.WERInternalMetadata.xml &nbsp; C:\Users\bfuchs\AppData\Local\Temp\WER36A1.tmp.appcompat.txt &nbsp; C:\Users\bfuchs\AppData\Local\Temp\WER37EA.tmp.mdmp Read our privacy statement online: &nbsp; http://go.microsoft.com/fwlink/?linkid=104288&amp;clcid=0x0409 If the online privacy statement is not available, please read our privacy statement offline: &nbsp; C:\Windows\system32\en-US\erofflps.txt Any idea? Thanks, Ben
</div>

<div>
it looks like a hardware problem - and it can be anything, from an empty bios battery over bad ram, bad disk &nbsp;or anything else 
i fear you need someone at that location; to investigate
</div>

<div>
Hi, As mentioned either here or in previous thread, we had already someone investigating and coming to the conclusion that there is a hard drive issue and its in process of getting replaced. My questions in this thread basically are 1- If there is a way to prevent this freezing from happening, especially knowing that its occurring on weekends. 2- When its already at freezing state, is there anything we can do remotely to regain access. Thanks, Ben
</div>

<div>
The question is what is freezing. The network connection or the HDD itself? 
 
If the network connection, then yes, you can do something about it. You can use Task Scheduler to restart the network connection periodically. 
 
If the HDD, you need to wait until it unfreezes (if ever), or you need to reboot. You can possibly prevent it if you know what triggers this behavior.
</div>

<div>
when you have access, look in event viewer for errors, or in windows\minidumps for dmp files - &nbsp;post the latest here
</div>

<div>
Hi Experts, Sorry for late response as I had no access to this pc for some time. "when you have access, look in event viewer for errors&nbsp;" That PC at the moment froze again, however I have access to the event viewer of that pc remotely, is there a way I can export error report in order to post here? Thanks, Ben
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<div>
Open EventViewer -&gt; right-click on the Administrative Events -&gt; find the Export option
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<div>
Dont see option to export, see attached. Thanks, Ben<a href="https://filedb.experts-exchange.com/incoming/2020/03_w13/1447727/Capture.PNG" rel="ugc">Capture.PNG</a>
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Capture.PNG

<div>
EventViewer -&gt; Custom Views -&gt; click on Administrative Events -&gt; then it should be available
</div>

<div>
This is what I got under Administrative Events &gt;&gt; export custom view. <a href="https://filedb.experts-exchange.com/incoming/2020/03_w13/1447730/EE.xml" rel="ugc">EE.xml</a> Thanks, Ben
</div>

EE.xml

<div>
", or in windows\minidumps for dmp files - &nbsp;post the latest here " Dont see any which recent date modified, which one should I select? Thanks, Ben <a href="https://filedb.experts-exchange.com/incoming/2020/03_w13/1447738/Untitled.png" rel="ugc">Untitled.png</a>
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<div>
g2tray01.dmp - the other is 0 kb
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<div>
Hi, Attached. <a href="https://filedb.experts-exchange.com/incoming/2020/03_w13/1447800/g2tray_01.dmp" rel="ugc">g2tray_01.dmp</a> Thanks, Ben
</div>

g2tray_01.dmp

<div>
g2tray is a file that is used by GotomyPC, but the dmp file has no more info 
you may try another software or method
</div>

<div>
So lets go with the event viewer option, can you give me exact steps how to export the report needed (win7)? Thanks, Ben
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<div>
How to export event viewer logs? &nbsp; &nbsp;<a href="https://www.manageengine.com/products/active-directory-audit/kb/how-to/how-to-export-event-viewer-logs.html" rel="ugc">https://www.manageengine.com/products/active-directory-audit/kb/how-to/how-to-export-event-viewer-logs.html</a> 
Open Event Viewer (Run → eventvwr. msc). 
Locate the log to be exported. 
Select the logs that you want to export, right-click on them and select &quot;Save All Events As&quot;. 
Enter a file name that includes the log type and the server it was exported from. 
Save as a CSV (Comma Separated Value) file.
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<div>
"Locate the log to be exported. " Which one is needed for troubleshooting this? <a href="https://filedb.experts-exchange.com/incoming/2020/03_w13/1447813/Untitled.png" rel="ugc">Untitled.png</a> Thanks, Ben
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<div>
Hi Experts, So back to my original questions. While the PC is at freezing stage (as its currently the case), there is no way to wake it up, although its files and services are accessible thru the network, see attached? <a href="https://filedb.experts-exchange.com/incoming/2020/03_w13/1447901/Untitled.png" rel="ugc">Untitled.png</a> Any suggestion how can I avoid this at the future? Thanks, Ben
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<div>
That really looks like resource exhaustion, and services will get unavailable one by one over time. The only way to keep the machine running without knowing the real culprit is to reboot it each couple of days, e.g. &nbsp;twice a week.
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<div>
Hi, 
 
Whenever I log back into it I see something has crashed, see for example below. 
Perhaps I should simply keep all programs closed all the time and just open one at a time and only for the time needed? 
 

<pre><code class="code-10 nolinks" id="code-20-43058470-1">See the end of this message for details on invoking 
just-in-time (JIT) debugging instead of this dialog box.

************** Exception Text **************
System.Runtime.InteropServices.COMException (0x800A0BE3): Your network access was interrupted. To continue, close the database, and then open it again.
 at Microsoft.VisualBasic.CompilerServices.LateBinding.LateGet(Object o, Type objType, String name, Object[] args, String[] paramnames, Boolean[] CopyBack)
 at Microsoft.VisualBasic.CompilerServices.NewLateBinding.LateGet(Object Instance, Type Type, String MemberName, Object[] Arguments, String[] ArgumentNames, Type[] TypeArguments, Boolean[] CopyBack)
 at Caspio.RemoteSyncAgent.Connect.SyncAccess(Object sender, EventArgs e)
 at System.Windows.Forms.Timer.OnTick(EventArgs e)
 at System.Windows.Forms.Timer.TimerNativeWindow.WndProc(Message&amp; m)
 at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)


************** Loaded Assemblies **************
mscorlib
 Assembly Version: 2.0.0.0
 Win32 Version: 2.0.50727.8806 (QFE.050727-8800)
 CodeBase: file:///C:/Windows/Microsoft.NET/Framework/v2.0.50727/mscorlib.dll
----------------------------------------
RemoteSyncAgent
 Assembly Version: 3.3.4927.21521
 Win32 Version: 3.3.4927.21521
 CodeBase: file:///C:/Program%20Files%20(x86)/Caspio%20Bridge/RemoteSyncAgent.dll
----------------------------------------
Extensibility
 Assembly Version: 7.0.3300.0
 Win32 Version: 7.00.9466
 CodeBase: file:///C:/Windows/assembly/GAC/Extensibility/7.0.3300.0__b03f5f7f11d50a3a/Extensibility.dll
----------------------------------------
office
 Assembly Version: 15.0.0.0
 Win32 Version: 15.0.4613.1000
 CodeBase: file:///C:/Windows/assembly/GAC_MSIL/office/15.0.0.0__71e9bce111e9429c/office.dll
----------------------------------------
Microsoft.Office.Interop.Access
 Assembly Version: 15.0.0.0
 Win32 Version: 15.0.4569.1507
 CodeBase: file:///C:/Windows/assembly/GAC_MSIL/Microsoft.Office.Interop.Access/15.0.0.0__71e9bce111e9429c/Microsoft.Office.Interop.Access.dll
----------------------------------------
Microsoft.Office.Interop.Excel
 Assembly Version: 15.0.0.0
 Win32 Version: 15.0.4569.1506
 CodeBase: file:///C:/Windows/assembly/GAC_MSIL/Microsoft.Office.Interop.Excel/15.0.0.0__71e9bce111e9429c/Microsoft.Office.Interop.Excel.dll
----------------------------------------
System.Windows.Forms
 Assembly Version: 2.0.0.0
 Win32 Version: 2.0.50727.5491 (Win7SP1GDR.050727-5400)
 CodeBase: file:///C:/Windows/assembly/GAC_MSIL/System.Windows.Forms/2.0.0.0__b77a5c561934e089/System.Windows.Forms.dll
----------------------------------------
System
 Assembly Version: 2.0.0.0
 Win32 Version: 2.0.50727.8806 (QFE.050727-8800)
 CodeBase: file:///C:/Windows/assembly/GAC_MSIL/System/2.0.0.0__b77a5c561934e089/System.dll
----------------------------------------
System.Drawing
 Assembly Version: 2.0.0.0
 Win32 Version: 2.0.50727.5495 (Win7SP1GDR.050727-5400)
 CodeBase: file:///C:/Windows/assembly/GAC_MSIL/System.Drawing/2.0.0.0__b03f5f7f11d50a3a/System.Drawing.dll
----------------------------------------
Microsoft.VisualBasic
 Assembly Version: 8.0.0.0
 Win32 Version: 8.0.50727.5483 (Win7SP1GDR.050727-5400)
 CodeBase: file:///C:/Windows/assembly/GAC_MSIL/Microsoft.VisualBasic/8.0.0.0__b03f5f7f11d50a3a/Microsoft.VisualBasic.dll
----------------------------------------

************** JIT Debugging **************
To enable just-in-time (JIT) debugging, the .config file for this
application or computer (machine.config) must have the
jitDebugging value set in the system.windows.forms section.
The application must also be compiled with debugging
enabled.

For example:

&lt;configuration&gt;
 &lt;system.windows.forms jitDebugging=&quot;true&quot; /&gt;
&lt;/configuration&gt;

When JIT debugging is enabled, any unhandled exception
will be sent to the JIT debugger registered on the computer
rather than be handled by this dialog box.
</code></pre>
 
Thanks, 
Ben
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bfuchs

<div>
Hi Experts, 
 

<blockquote>
That's always a good idea if your visits are only occasional. Applications might excessively consume memory after hitting &quot;fatal&quot; errors - I've indeed seen that happen in the past.
</blockquote>
I am testing this suggestion for the next few days, if this will avoid the crashing will accept this as the answer. 
 
Thanks, 
Ben
</div>

<div>
Thank you experts! 
we are being closed these days so its time I should close this thread as well... 
Will open a new one if this occurs again and post a list here.
</div>

<div>
<div class="content wysiwyg-content">
Hi Experts, 
 
I am looking for a way to connect to my unresponsive PC remotely, see <a href="https://www.experts-exchange.com/questions/29170685/Remote-PC-suddenly-got-noneresponsive.html?anchorAnswerId=43044424#a43044424" rel="ugc">following</a>. 
 
Already tried shutdown /r /m \\PCName /t 20 but did not seem to help. 
 
Thanks
</div>
</div>

Hi Experts,

I am looking for a way to connect to my unresponsive PC remotely, see following (https://www.experts-exchange.com/questions/29170685/Remote-PC-suddenly-got-noneresponsive.html?anchorAnswerId=43044424#a43044424).

Already tried shutdown /r /m \\PCName /t 20 but did not seem to help.

Thanks

Connect remotely to unresponsive PC #2

Remote access may refer to the connection to a data-processing system from a remote location, for example through a virtual private network remote desktop software, terminal emulation, or the activation of features of a business telephone system from outside the business's premises.

Remote Access

IT Administration is the processes and best practices for programming and development, and incorporates methodologies for managing activities and projects. Common methodologies include waterfall, prototyping, iterative and incremental development, spiral development, rapid application development, extreme programming and various types of agile methodology. The life-cycle "model" is a more general term for a category of methodologies, and a software development "process" a more specific term to refer to a specific process chosen by a specific organization.

IT Administration

This topic area includes legacy versions of Windows prior to Windows 2000: Windows 3/3.1, Windows 95 and Windows 98, plus any other Windows-related versions including Windows Mobile.

Windows OS

Windows 7 is an operating system from Microsoft. Features include multi-touch support, a redesigned Windows Shell with a new taskbar, referred to as the Superbar, a home networking system called HomeGroup, and performance improvements.

Windows 7

A personal computer is a general-purpose computer whose size, capabilities and price make it useful for individuals, and is intended to be operated directly by an end-user with no intervening computer time-sharing models that allowed systems to be used by many people, usually at the same time. Personal computers may be connected to a local area network (LAN), either by a cable or a wireless connection, and through that to the Internet. A personal computer may be a laptop computer or a desktop computer running an operating system such as Windows, Linux or Macintosh OS.