how can I troubleshoot an ineo SSD/HDD clone docking station with unresponsive LED lights?

Hello and Good Afternoon Everyone,

          I have an ineo SSD/HDD clone docking station which is not working properly.  As per the instructions of cloning, the documentation indicates to press the Copy button on the front panel and hold it in until all 4 LED lights are blinking green.  Unfortunately, none of the 4 LED lights ever come on.  In addition, the lights for Source and Target which correspond to their respective slots come on only when the power chord is wiggled some.  I have reached out to the company, ineo, regarding this technical issue a few days ago, but, have not received any response.  That said, does anyone have any troubleshooting ideas which might help in getting the 4 LED lights (the ones corresponding to 25%, 50%, 75%, and 100% complete) when pressing in the Copy button?  If not, could someone personally recommend an equivalent SSD/HDD clone docking station which is not manufactured by ineo?  

          Any feedback given here will be greatly appreciated.  I am anxious to get my 500 GB laptop hard drive cloned to my 1 TB drive because it is gradually running out of space.  Just in case it is needed for further technical review, here is an Amazon link to what I have https://www.amazon.com/gp/product/B073W4YDFQ/ref=ppx_yo_dt_b_asin_title_o03_s00?ie=UTF8&psc=1

          Thank you in advance for any help given.

          George