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Not able to connect to network share computer

Donnie Mayles
Donnie Mayles asked
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Issue -
One pc cant access a pc share on the network(code 0x80070035, network path not found)
Doesnt matter what user or admin is logged on
Same pc can access all the other shares on all other servers.
All other pc's have no issues with any shares.
pc - windows 10 pro
share pc - windows 7 pro
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Hello ThereSystem Administrator
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Distinguished Expert 2018

Commented:
Have you tried both \\ipaddress and \\computername?
Donnie MaylesAdministrator

Author

Commented:
yes and no luck
sarabande
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Top Expert 2016

Commented:
check the share whether it allows access to the new pc. you might try to use IP4 address of the server instead of the name, if that works the name service you were using is not able to resolve the name of the share. if still issues you explicitly could add computername-user to the list of allowed connections at the share, if that doesn't work either, or if the computername was not known at the share, try to use ip4 address instead of the pc name at the share because it looks as if the problems are caused by a incomplete name service (DNS).

Sara
Hello ThereSystem Administrator
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Commented:
Are you able to access \\computername but not the \\computername\sharedfolder?
Or is it the case, you cannot even access the \\computername?

Can you ping the computer?
Can you confirm that all other computers can access the shared folder as expected?

pc - windows 10 pro,
share pc - windows 7 pro
So you are trying to access the shared folder on the Win7 computer from the Win10 computer. Correct?
Donnie MaylesAdministrator

Author

Commented:
Thanks Sara,

The computer in question had no issues last week accessing the share and also the other ten or so computers have no issues as well. I can ping the device by name, so DNS appears to be fine. As a test, on the share computer I allowed everyone full permissions, and  still can't connect. I have also uninstalled the network adapter and re-installed with updated drivers to no avail.
Donnie MaylesAdministrator

Author

Commented:
Are you able to access \\computername but not the \\computername\sharedfolder?
Neither

Or is it the case, you cannot even access the \\computername?
Cannot access computer by name or IP

Can you ping the computer?
Yes, both by name and IP

Can you confirm that all other computers can access the shared folder as expected?
Yes, all other computers on the network can access shares

pc - windows 10 pro, share pc - windows 7 pro
So you are trying to access the shared folder on the Win7 computer from the Win10 computer. Correct?
Yes
sarabande
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Top Expert 2016

Commented:
can you ping the client pc from server? if no, you might have a duplicate IP address, perhaps caused by a notebook and dynamic IP range overlapping fixed IP's

Sara
Hello ThereSystem Administrator
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Commented:
Donnie MaylesAdministrator

Author

Commented:
I am able to ping the computer from the share computer. Both by name and ip. No ip confilcts on the network.
Donnie MaylesAdministrator

Author

Commented:
Hello there, I was able to follow those instructions but still no access
Hello ThereSystem Administrator
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Distinguished Expert 2018

Commented:
On which computer did you perform these steps?

Is there any related event in the EventViewer?
Donnie MaylesAdministrator

Author

Commented:
Just the connecting computer not the sharing computer. I didn't do it on the share do to the fact of everyone else is connecting fine.
sarabande
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Top Expert 2016

Commented:
the network connection on the client pc, is it a 'home-network'. if yes, try to change it to a workstation or private network.

if no success try to map a drive-letter to the share in Windows Explorer (if you didn't try it before).

select 'This PC' and then 'Connect to Network Drive' button in the menu area. provide full login credentials for the sharing computer.

Sara
Donnie MaylesAdministrator

Author

Commented:
Its a domain environment
David Johnson, CDSimple Geek from the '70s
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Distinguished Expert 2019

Commented:
on the computer that wants to connect to the shared folder remove the entries for that computer in the credential manager and try again
Donnie MaylesAdministrator

Author

Commented:
David, that didn't  work either.
Donnie MaylesAdministrator

Author

Commented:
Ended up factory resetting to save time and frustration
Administrator
Commented:
Factory Reset