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Administrator need access to read other mail boxes in OWA.

Mark Hynes
Mark Hynes asked
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Using Exchange 2016 OWA Administrator I cant read other mailboxes.  In this case I only need to read our fax email box for present and future testing. Currently it says I as Administrator do not have the permissions. Please help.

Mark H.
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Senior Systems Admin
CERTIFIED EXPERT
Top Expert 2010
Commented:
You have to assign Full Access permissions to a mailbox to be able to read it. This applies to all accounts including admins by default (in other words, only mailbox owners have access by default). Open the mailbox you want to open, go to the Delegation tab, add the admin account to the Full Access permission group, wait about an hour (or reset the Information Store service).
Mark HynesSystems Administrator & Hardware Manager

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Commented:
Thanks you for you Help.  It works...
Mark HynesSystems Administrator & Hardware Manager

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Commented:
Thanks for your help and quick response.