troubleshooting Question

o365 sign-in not working.

Avatar of CHI-LTD
CHI-LTDFlag for United Kingdom of Great Britain and Northern Ireland asked on
Microsoft 365OneDriveNetworking
3 Comments1 Solution46 ViewsLast Modified:

A strange one.  We have newly setup oneDrive for some users.  They are successfully logging in fine from our corporate LAN (we filter SPO and OD by IP).  

Most are using the thick client locally.  No problems as yet.

I've a user that has just been setup on a new laptop.  

Onedrive (OD) setup (thick client), but when loading a spreadsheet from OD the sign in prompt appears (modern auth form) but nothing works when clicking next. If i cancel it and sign in under File - Account - Sign-in - the account loads fine and i can enter the PW.

Is this a known bug?


Our community of experts have been thoroughly vetted for their expertise and industry experience.

Join our community to see this answer!
Unlock 1 Answer and 3 Comments.
Start Free Trial
Learn from the best

Network and collaborate with thousands of CTOs, CISOs, and IT Pros rooting for you and your success.

Andrew Hancock - VMware vExpert
See if this solution works for you by signing up for a 7 day free trial.
Unlock 1 Answer and 3 Comments.
Try for 7 days

”The time we save is the biggest benefit of E-E to our team. What could take multiple guys 2 hours or more each to find is accessed in around 15 minutes on Experts Exchange.

-Mike Kapnisakis, Warner Bros