troubleshooting Question

Asus Router refuses to tether to Hotspot, or Phone.

Avatar of Barnett Computers
Barnett ComputersFlag for United States of America asked on
RoutersWireless NetworkingNetworkingGolang
7 Comments1 Solution232 ViewsLast Modified:
Hello,
        I have a Asus RT-Acrh13 router that I am trying to tether to a Verizon Hotspot. The Hotspot has USB 3.0 so there no USB version conflicts should be causing this.

 What happens is this:
1:  I power on the Asus and let it get to ready.
2:  I plug in a ethernet cord to the 4th port on the system and connect it to my laptop.
3:  I then connect the Hotspot to the Asus. the Hotspot detects that a device has connected
4:  I start the Quick setup (for some reason I can't get to the setting otherwise ) and set the device as USB Modem and finish the quick setup.
5: I then go to the network map and see that the Hotspot is there but I have no internet connection.

Unplugging and reconnecting the Hotspot shows that it is dis/connected on the hotspot and on the router but nothing happens. I can set the Hotspot to USB and Wifi but that still does not let the USB connection work. Thinking that it could be the Hotspot that is the problem I tried my cell and it was the same result except that it says that the cable is unplugged ( which it is but that is not the point ) I did some research on it and as luck has it I have a phone that is just incompatible with this router: a Samsung S7. I borrowed a 10S from a co-worker and hers "worked" as in it gets a IP but I still can't get online from our systems.. I updated firmware and tried 4 different cables. the results are t he same. Any tips on this?
ASKER CERTIFIED SOLUTION
David Johnson, CD
The More I know, the more I don't know
Join our community to see this answer!
Unlock 1 Answer and 7 Comments.
Start Free Trial
Learn from the best

Network and collaborate with thousands of CTOs, CISOs, and IT Pros rooting for you and your success.

Andrew Hancock - VMware vExpert
See if this solution works for you by signing up for a 7 day free trial.
Unlock 1 Answer and 7 Comments.
Try for 7 days

”The time we save is the biggest benefit of E-E to our team. What could take multiple guys 2 hours or more each to find is accessed in around 15 minutes on Experts Exchange.

-Mike Kapnisakis, Warner Bros