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Why would updating the GroupWise 2012 Client for Windows cause Windows 10 Pro to think there is no default email app and suggest that you should install Outlook?

I recently updated the GroupWise 2012 Client for Windows on a Windows 10 Pro PC from version 12.0.1 to 12.0.4. Now when you launch the GroupWise 2012 Client for Windows you get a message like this.

"Either there is no default mail client or the current mail client cannot fulfill the messaging request. Please run Microsoft Outlook and set it as the default mail client."

GroupWise is set as the default mail app. Uninstalling and reinstalling the GroupWise 2012 Client for Windows does not solve the problem. Is this a registry issue or is it a Microsoft Office issue? The Windows 10 Pro PC does have Microsoft Office installed but I do not believe Outlook is installed because they have never had an Exchange Server nor do they use Office 365.

Thanks.

tim

McKnife

Please check whether you have installed the x64 version or the x86 version of that software and verify if you had used the same before the upgrade.

Tim Wessels

ASKER

There is only a 32-bit client AFAIK. At least you never have a choice between using a 32-bit or 64-bit client. I did solve the problem by uninstalling the GroupWise 2012 client and installing the GroupWise 2014 R2 client. The error message about not having a default mail app and the non-sense about installing Outlook went away. Works for me. Thanks for reaching out.

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McKnife

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Tim Wessels

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