troubleshooting Question

Why would updating the GroupWise 2012 Client for Windows cause Windows 10 Pro to think there is no default email app and suggest that you should install Outlook?

Avatar of Tim Wessels
Tim WesselsFlag for United States of America asked on
Windows OSPCWindows 10
4 Comments2 Solutions49 ViewsLast Modified:
I recently updated the GroupWise 2012 Client for Windows on a Windows 10 Pro PC from version 12.0.1 to 12.0.4. Now when you launch the GroupWise 2012 Client for Windows you get a message like this.

"Either there is no default mail client or the current mail client cannot fulfill the messaging request. Please run Microsoft Outlook and set it as the default mail client."

GroupWise is set as the default mail app. Uninstalling and reinstalling the GroupWise 2012 Client for Windows does not solve the problem. Is this a registry issue or is it a Microsoft Office issue? The Windows 10 Pro PC does have Microsoft Office installed but I do not believe Outlook is installed because they have never had an Exchange Server nor do they use Office 365.

Thanks.

tim
Join the community to see this answer!
Join our exclusive community to see this answer & millions of others.
Unlock 2 Answers and 4 Comments.
Join the Community
Learn from the best

Network and collaborate with thousands of CTOs, CISOs, and IT Pros rooting for you and your success.

Andrew Hancock - VMware vExpert
See if this solution works for you by signing up for a 7 day free trial.
Unlock 2 Answers and 4 Comments.
Try for 7 days

”The time we save is the biggest benefit of E-E to our team. What could take multiple guys 2 hours or more each to find is accessed in around 15 minutes on Experts Exchange.

-Mike Kapnisakis, Warner Bros