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Microsoft Surface Laptop 3 - Windows 10 - Keyboard not recognized

Hi Experts,

I just cloned the 256 GB SSD on my Microsoft Surface Pro to a new Microsoft Surface Laptop 3 also with 256 GB SSD, using Casper.

The problem I now have is that the alphanumeric keys on the Surface Laptop are inactive.
(I do know that the Power and F4 keys on the keyboard are working prior to bootup.)

I am getting by with an external keyboard.

I have looked at Device Manager.
I have updated drivers for all "Other Devices".
Under Keyboards there are 4 items, all are "HID Keyboard Device".
I have clicked "Update driver" for all 4 items, but no changes.

Regards,
Leigh
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IT Manager
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Distinguished Expert 2019
Commented:
https://www.microsoft.com/en-us/download/details.aspx?id=100429

Have you tried to download the drivers from the link above?

Author

Commented:
Hi Jackie,

How do I work out what version is required?

      
SurfaceLaptop3_Win10_18362_20.010.3582.0.msi
      
SurfaceLaptop3_Win10_17763_20.020.4371.0.msi

Regards,
Leigh

Author

Commented:
Hi Jackie,

It's OK,
   
SurfaceLaptop3_Win10_18362_20.010.3582.0.msi is for Version 1903 (May 2019 Update)
     

Regards,
Leigh
Jackie Man IT Manager
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Distinguished Expert 2019

Commented:
Good!

Keep us updated for your results.

Author

Commented:
Hi Jackie,

You are a legend!
   
Keyboard now working!!!

Regards,
Leigh