troubleshooting Question

Microsoft Surface Laptop 3 - Windows 10 - Keyboard not recognized

Avatar of LeighWardle
LeighWardleFlag for Australia asked on
Windows 10Windows OSHardwareLaptops Notebooks
5 Comments1 Solution222 ViewsLast Modified:
Hi Experts,

I just cloned the 256 GB SSD on my Microsoft Surface Pro to a new Microsoft Surface Laptop 3 also with 256 GB SSD, using Casper.

The problem I now have is that the alphanumeric keys on the Surface Laptop are inactive.
(I do know that the Power and F4 keys on the keyboard are working prior to bootup.)

I am getting by with an external keyboard.

I have looked at Device Manager.
I have updated drivers for all "Other Devices".
Under Keyboards there are 4 items, all are "HID Keyboard Device".
I have clicked "Update driver" for all 4 items, but no changes.

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