LeighWardle

<div>
Hi Jackie,<br />
<br />
How do I work out what version is required?<br />
<br />
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;<br />
SurfaceLaptop3_Win10_18362<wbr />_20.010.35<wbr />82.0.msi<br />
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;<br />
SurfaceLaptop3_Win10_17763<wbr />_20.020.43<wbr />71.0.msi<br />
<br />
Regards,<br />
Leigh
</div>


Hi Jackie,

How do I work out what version is required?

      
SurfaceLaptop3_Win10_18362_20.010.3582.0.msi
      
SurfaceLaptop3_Win10_17763_20.020.4371.0.msi

Regards,
Leigh

<div>
Hi Jackie,<br />
<br />
It's OK, <br />
&nbsp; &nbsp;<br />
SurfaceLaptop3_Win10_18362<wbr />_20.010.35<wbr />82.0.msi is for Version 1903 (May 2019 Update)<br />
&nbsp; &nbsp; &nbsp; <br />
<br />
Regards,<br />
Leigh
</div>


Hi Jackie,

It's OK,
   
SurfaceLaptop3_Win10_18362_20.010.3582.0.msi is for Version 1903 (May 2019 Update)
     

Regards,
Leigh

<div>
Good!<br />
<br />
Keep us updated for your results.
</div>


<div>
Hi Jackie,<br />
<br />
You are a legend!<br />
&nbsp; &nbsp;<br />
Keyboard now working!!!<br />
<br />
Regards,<br />
Leigh
</div>


Hi Jackie,

You are a legend!
   
Keyboard now working!!!

Regards,
Leigh

<div>
<div class="content wysiwyg-content">
Hi Experts,<br />
<br />
I just cloned the 256 GB SSD on my Microsoft Surface Pro to a new Microsoft Surface Laptop 3 also with 256 GB SSD, using Casper.<br />
<br />
The problem I now have is that the alphanumeric keys on the Surface Laptop are inactive.<br />
(I do know that the Power and F4 keys on the keyboard are working prior to bootup.)<br />
<br />
I am getting by with an external keyboard.<br />
<br />
I have looked at Device Manager.<br />
I have updated drivers for all &quot;Other Devices&quot;.<br />
Under Keyboards there are 4 items, all are &quot;HID Keyboard Device&quot;.<br />
I have clicked &quot;Update driver&quot; for all 4 items, but no changes.<br />
<br />
Regards,<br />
Leigh
</div>
</div>


Hi Experts,

I just cloned the 256 GB SSD on my Microsoft Surface Pro to a new Microsoft Surface Laptop 3 also with 256 GB SSD, using Casper.

The problem I now have is that the alphanumeric keys on the Surface Laptop are inactive.
(I do know that the Power and F4 keys on the keyboard are working prior to bootup.)

I am getting by with an external keyboard.

I have looked at Device Manager.
I have updated drivers for all "Other Devices".
Under Keyboards there are 4 items, all are "HID Keyboard Device".
I have clicked "Update driver" for all 4 items, but no changes.

Regards,
Leigh

Microsoft Surface Laptop 3 - Windows 10 - Keyboard not recognized

Windows 10 is a personal computer operating system featuring the "universal application architecture" (UAP); apps can be designed to run across multiple devices with nearly identical code, including PCs, tablets, smartphones, embedded systems, Xbox One, Surface Hub and HoloLens. Windows 10 also includes a virtual desktop system, a window and desktop management feature called Task View, the Microsoft Edge web browser, support for fingerprint and face recognition login, voice-based search (Cortana), new security features for enterprise environments, and DirectX 12 and WDDM 2.0 to improve the operating system's graphics capabilities for games.

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