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LeighWardle
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Microsoft Surface Laptop 3 - Windows 10 - Keyboard not recognized

Hi Experts,

I just cloned the 256 GB SSD on my Microsoft Surface Pro to a new Microsoft Surface Laptop 3 also with 256 GB SSD, using Casper.

The problem I now have is that the alphanumeric keys on the Surface Laptop are inactive.
(I do know that the Power and F4 keys on the keyboard are working prior to bootup.)

I am getting by with an external keyboard.

I have looked at Device Manager.
I have updated drivers for all "Other Devices".
Under Keyboards there are 4 items, all are "HID Keyboard Device".
I have clicked "Update driver" for all 4 items, but no changes.

Regards,
Leigh
Windows 10Windows OSHardwareLaptops Notebooks

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LeighWardle

8/22/2022 - Mon
ASKER CERTIFIED SOLUTION
Jackie Man

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LeighWardle

ASKER
Hi Jackie,

How do I work out what version is required?

      
SurfaceLaptop3_Win10_18362_20.010.3582.0.msi
      
SurfaceLaptop3_Win10_17763_20.020.4371.0.msi

Regards,
Leigh
LeighWardle

ASKER
Hi Jackie,

It's OK,
   
SurfaceLaptop3_Win10_18362_20.010.3582.0.msi is for Version 1903 (May 2019 Update)
     

Regards,
Leigh
Jackie Man

Good!

Keep us updated for your results.
Your help has saved me hundreds of hours of internet surfing.
fblack61
LeighWardle

ASKER
Hi Jackie,

You are a legend!
   
Keyboard now working!!!

Regards,
Leigh