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User cannot access folder

Sheldon Livingston
Sheldon Livingston asked
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Last Modified: 2020-03-19
Pic 1 is the effective permissions of this user for the folder
Effective PermissionsThe next pic shows I have the correct user:
Correct userPic 3 is the error message:
No access
Any thoughts? Workstation is W10. Server 2016. This folder was created and 3 users given permission. 2 out of 3 can access.
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ste5anSenior Developer
CERTIFIED EXPERT

Commented:
Check the permissions on the share.
Sheldon LivingstonConsultant

Author

Commented:
Set to Everyone all access... which is why, I assume, that his effective permissions is Full.
ste5anSenior Developer
CERTIFIED EXPERT

Commented:
hmm, relogon on the client, maybe you made a change, which didn't propagate.
Sheldon LivingstonConsultant

Author

Commented:
Yea... tried that... and rebooting. I just made another "test" folder... same thing.
ste5anSenior Developer
CERTIFIED EXPERT

Commented:
What does the effective access tab say about that user?
Sheldon LivingstonConsultant

Author

Commented:
Full control
Sheldon LivingstonConsultant

Author

Commented:
Added the user to the Administrators group... still cannot access folder
Sheldon LivingstonConsultant

Author

Commented:
Made the user part of the Domain Admin account. Rebooted... still cannot access.
Sheldon LivingstonConsultant

Author

Commented:
He appears to only be able to get in if I give Everyone access to the folder.
sarabande
CERTIFIED EXPERT
Top Expert 2016

Commented:
why Mark Govan2 and not Mark Govan? see the (mgovan@ad.a...) in your first screenshot.

is the name correctly defined at the ad and the client?

maybe you should clear all from this user and start from beginning .... perhaps choose a name without spaces (just an old habit of me).

Sara
Sheldon LivingstonConsultant

Author

Commented:
mgovan@ = Mark Govan2 while mark@ = Mark Govan

Not sure what Clear all means, but I cannot wipe these users out and start over.
System Administrator
CERTIFIED EXPERT
Distinguished Expert 2018
Commented:
Use the IP address instead of the server name.

\\server_IP_address\...\Weekly Reports
Sheldon LivingstonConsultant

Author

Commented:
That did it!  But do you know why? I can ping the server name and get the IP, web browsing is fine, etc.
Hello ThereSystem Administrator
CERTIFIED EXPERT
Distinguished Expert 2018

Commented:
I knew this will work. This happens to us sometimes. And honestly, I don't know the cause of this yet. I am still in the process of investigation. Everything works as supposed, you just need to use the IP address.
Sheldon LivingstonConsultant

Author

Commented:
Thanks again "Hello There"
McKnife
CERTIFIED EXPERT
Distinguished Expert 2019

Commented:
If the ip works while the name does not, there will have been saved credentials for the name. Credentials of someone else, that does not have access. The ip access will not use credentials saved for the name, that's why.
sarabande
CERTIFIED EXPERT
Top Expert 2016

Commented:
there will have been saved credentials for the name

good catch.

to find stored credentials  in Windows 10?

    open a cmd command shell as administrator
    type inetcpl.cpl at the  command prompt
    use the Content tab.
    use AutoComplete - Settings - Manage Passwords.
    in Credential Manager you can view your saved credentials and passwords

Sara