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lianne143
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Email sent from a personal email address to a mail group - Emails are not coming through

Hi

We have move to 0365 and users sync from on prem AD server. I have created a universal distribution group enquires@myorg.co.uk on our on prem AD server  and this group has synced with 0365 and I can see his distribution group in the 0365 and there are 5 users is n this group.

When I send email within my organization to this distribution group- all the members within the group receive the email
But if I send from my personal Gmail to the this distribution group , it doesn’t receive.
Please let me know what the issue could be.

We would like the external users from their personal email to send an email to enquires@myorg.co.uk  -  and the mail received in this mail box must be delivered to all 5 members in our organisation. Is there a better way of setting up this?
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lianne143

8/22/2022 - Mon
lianne143

ASKER
If i delete this universal mail group enquires@myorg.co.uk

Create a mail box called enquires@myorg.co.uk

Create a mail group callled xyz@myorg.co.uk - add all the 5 users to this group

 and set a forward on enquires@myorg.co.uk TO xyz@myorg.co.uk

So any one sends an email to enquires@myorg.co.uk this gets forwarded to this mail groupxyz@myorg.co.uk

Will this work?
ASKER CERTIFIED SOLUTION
Hani M .S. Al-habshi

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lianne143

ASKER
It is already selected Sender inside and outside my organisation
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lianne143

ASKER
Are there any other setting i am missing. Do i need to allow any other domain on my tenant?
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Hani M .S. Al-habshi

Check Mail Flow Settings tab>Message Delivery Restrictions>Properties, uncheck "Require that all senders are authenticated", and click OK
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lianne143

ASKER
I had a live.co.uk  mail and when i sent email from live.co.uk to enquires@myorg.co.uk - Received successfully

I noticed email sent from @icloud.com and virginmedia.com , the email are getting quarantined

I assume i need to allow these domain on the admin centre.

My worry is people from outside will be mailing  from different email addresses, such as hotmail , rediffmail.. etc

Please let me know how i can resolve this.
lianne143

ASKER
I can see the email sent to enquires@myorg.co.uk are getting quarantied.

on Exchange admin centre- protection-quarantine

Ho do i unblock the domain so it send the email to enquires@myorg.co.uk without  quarantining it
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