troubleshooting Question

Printing through RDP

Avatar of Glenn Barnes
Glenn Barnes asked on
Printers and ScannersMicrosoft OfficeInstallationPC* microsoft remote desktop
8 Comments2 Solutions152 ViewsLast Modified:
Hello due to CoronaVirus everyone is working from home. The way people connect is that they connect to an RDP server over the web and then jump to their PC in the office. This all works fine but now people are asking to print locally.

We have enabled printing through RDP but i am getting issues when trying to setup printers. In the old days we used to have to install the drivers on the work PC so that it worked I am not sure if this is still the case but it seems to help. Big issue with that is every driver you download these days comes as a wizard and the Work PC can't detect the printer at home.

However, if I do manage to get a printer installed and it gets dragged through RDP it still doesn't work.

On the local laptop the user can print fine. In the RDP the printer appears in the list but when you go to print it defaults to "Print to FILE"

Anyone know what is going on?

Thanks,

Glenn
ASKER CERTIFIED SOLUTION
Irwin W.
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