troubleshooting Question

Ping failure above 23,672 bytes AND/OR QB H202 error

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James SteinbacherFlag for United States of America asked on
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I'm getting Quickbooks error H202 multiple times per day when using multi-user mode:

You are trying to work with a company file that is located on another computer, and this copy of QuickBooks cannot reach the server on that computer. (H202).

  1. I can ping between all of the workstations and the QB server by DNS name.
  2. I have been able to cause 100% packet loss by setting the packet size to anything over 23,672 bytes.
  3. Does the 23,672 byte limit make any sense regarding the H202 error and/or does it imply any kind of network problem?
Timothy Estes
Service Engineer

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