We help IT Professionals succeed at work.

Ping failure above 23,672 bytes AND/OR QB H202 error

Medium Priority
43 Views
Last Modified: 2020-03-20
I'm getting Quickbooks error H202 multiple times per day when using multi-user mode:

You are trying to work with a company file that is located on another computer, and this copy of QuickBooks cannot reach the server on that computer. (H202).

Open in new window


  1. I can ping between all of the workstations and the QB server by DNS name.
  2. I have been able to cause 100% packet loss by setting the packet size to anything over 23,672 bytes.
  3. Does the 23,672 byte limit make any sense regarding the H202 error and/or does it imply any kind of network problem?
Comment
Watch Question

Sr. Voice Engineer
CERTIFIED EXPERT
Commented:
The standard payload of IP in an Ethernet frame is 1500 bytes. Any ping over 1500 bytes will fragment and cause more than 1 Ethernet frame to be created. At that point, your mileage may vary. Pinging with such large pings isn't really a good test since your TCP/IP stack is making 1500 byte packets anyway. Of course, these rule don't apply in storage networks that use jumbo frames.