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name Change of a Foxit Phantom NOT Successful

I have a problem with renaming a Foxit Phantom PDF . I am able to rename it in a folder abut when I open it it shows a different name on the top than the name I assigned to it. I am not sure why is this happening? I just noticed this yesterday. My 2 questions: 1.Why is this happening and 2. How do I fix this? Please take a look at my screen captures.

Thank you,
Basem Khawaja


Foxit PDF name does not change when renaming
Macy's Name Change Reflected
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Hello ThereSystem Administrator
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Commented:
Open the PDF file in Foxit Phantom and go to File -> Properties. What is the Title? Can you edit this item?
Jackie Man IT Manager
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Commented:
1.Why is this happening?

The name you saw in  Foxit Phantom PDF is the title tag of the PDF document within Foxit Phantom PDF app whereas the name in Windows Explorer is the file name. Initially, they are the same but wll be different when you change one of them.

https://forums.foxitsoftware.com/forum/portable-document-format-pdf-tools/foxit-reader/18323-changing-title-when-creating-a-new-pdf

2. How do I fix this?

No need to fix as it is expected.
Basem KhawajaClinical Pharmacist

Author

Commented:
Hello There


This is the title-Citibank Retail Services Macys Consumer Account Statement

No, I can not edit it.
Basem KhawajaClinical Pharmacist

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Commented:
Jackie Man

I change files names all the time. This is the first time that this happens. Always both names in File Explorer and on the actual PDF names matched.
Jackie Man IT Manager
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Commented:
Quit Foxit Phantom PDF app and make sure it is not in the process list.

Quit Windows Explorer.

Open Foxit Phantom PDF app, browse and open the problem PDF file. Does it show the correct title?
Basem KhawajaClinical Pharmacist

Author

Commented:
name-of-a-file-in-file-explorer.jpg



Name-within-the-pdf-matches-the-name.jpg
Basem KhawajaClinical Pharmacist

Author

Commented:
Jackie Man

Based on your commentyour comment


I had changed the name from within file explorer so it matches now. Let me try your suggestion on a different file. Also, I noticed the same issue is happening with Outlook 365. Whenever I save an email to my desktop I can change the name from within the opened email it self but it does not reflect the name change whenever the email is closed.
Jackie Man IT Manager
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Commented:
I can change the name from within the opened email it self

Can you elaborate on what you are doing? Are you editing the subject line within Outlook 365?
Basem KhawajaClinical Pharmacist

Author

Commented:
Jackie man

There was no Foxit Phantom in any of the running processes in Task Manager to end!
Basem KhawajaClinical Pharmacist

Author

Commented:
Look at my previous screen capture. The highlighted file name I just right click on it and rename it manually.


Previous Screen Capture
Jackie Man IT Manager
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Commented:
When you are renaming the PDF file within Windows Explorer, make sure Foxit Phantom PDF app is not running and vice versa. If you are opening the same file in Foxit Phantom PDF app while you are renaming the same file, it will be a mess for sure.
Basem KhawajaClinical Pharmacist

Author

Commented:
Jackie Man

I am sorry but I was planning on going to sleep. It is late. I am in the US. If you can help without the screen sharing that would be great.

Thank you,
Basem Khawaja
Basem KhawajaClinical Pharmacist

Author

Commented:
Can anyone help me ?
Basem KhawajaClinical Pharmacist

Author

Commented:
I need help with my question. Are there any experts that can help?
Basem KhawajaClinical Pharmacist

Author

Commented:
Jackie Man


"I think you need a basic lesson in not assuming what someone knows or does not".  Anyway, I would appreciate it very much if you try to think about what you are trying to communicate with people before you write things down. People can interpret things different than what you might have meant to convey across.Your answer was very disrespectful, inappropriate and most importantly irrelevant. Why do I say this? Because my knowledge in file management is not the best but it enables me to get most tasks done no problem thank God! Secondly, Foxit Phantom PDF and MS Windows are 2 different applications. Ask anyone with very minimal knowledge about computers and they will tell you the same.

Thirdly, Even if I wanted to change the name while the PDF is open. It won't let me do that by default. You will get a pop message while trying to do so asking me to close the PDF then rename it. I have done renaming PDFS  100's of times this is not my first rodeo in doing so. If I wanted to contact the software developer I would not had to post my question here.

Thank you and God bless you Sir,
Basem Khawaja




PDF Open-Close It
Andrew LeniartIT Professional | Freelance Journalist
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Commented:
Hi Basem,

Interesting question. Can I confirm the following to make sure I've understood your problem correctly?

1. You have successfully renamed the problematic PDF in Windows File Explorer, but the new name you gave it does not reflect at the top of Foxit PDF reader when viewing the renamed PDF.

2. Other PDF files you've renamed do not exhibit the same behaviour. Only this one.

Are the above two assumptions I've made correct?

If so, are you able to share a copy of this PDF so that I could examine it?  Or does it contain some sensitive information that you are unable to share?

Let me know.

Regards, Andrew
Basem KhawajaClinical Pharmacist

Author

Commented:
Hi Andrew,

"Are the above two assumptions I've made correct?"

Yes once again you are correct!
I am attaching 2 PDFS. Both are Secured(Password Protection Enabled). But as you will see that has no bearing what so ever on the root of the issue. The DPS can not be changed and the USAA can be.

Thank you mate,
Basem Khawaja

What-to-Bring-With-You-When-you-are-.pdf

BK-USAA-Online-Agreement-2020.pdf
IT Professional | Freelance Journalist
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Hi Basem,

Thanks for uploading both of those files. That made it much easier to confirm the cause.

The cause of the behaviour is a simple matter of what "PDF Properties" the author of the problematic PDF chose to take advantage of, that the author of the second PDF did not bother with.

To illustrate this for you, I've renamed both PDF files to "Basem-Example-1.pdf" and "Basem-Example-2.pdf" respectively.

The first, being "What-to-Bring-With-You-When-you-are-.pdf" is now named "Basem-Example-1.pdf" and ignores the changed file name.

The second PDF which is "BK-USAA-Online-Agreement-2020.pdf" has been named "Basem-Example-2.pdf" but does not ignore the file name.

Why?

Because the author of the first PDF, "Basem-Example-1.pdf" has stipulated what should appear in the title bar of a PDF reader when the file is displayed.

This can be easily shown with one of the PDF Editors I use. I don't have Foxit reader installed here, but I'm confident there will be a menu item that allows you to view the same stipulated PDF properties somewhere. Probably in Foxit Reader's File menu as Hello There said.

In this case, the name the author of the PDF has stipulated as what should appear there is "What to bring for renewal" - See the first snapshot below.

Basem-Example-1
1.Why is this happening

Because the above PDF has had that stipulation made by the author, Foxit Reader responds accordingly and displays what the author intended, regardless of what the PDFs physical file name is changed to.

In the case of the second PDF, the author did not bother to stipulate that field of the PDFs properties, so the PDF reader will automatically adopt the Filename the PDF has been given to display as the Document Title as well. - See the second snapshot below.

Basem-Example-2
So in short, both Foxit Reader and your computer are doing "exactly" what is being asked of them. There is nothing wrong.

2. How do I fix this?

You can't.

If the PDFs were not "Secured" or if you had the password to Edit the PDFs properties, then the Document Title could be changed or removed from the first PDF. Because of the fact that it is secured though, you can not make the alteration.

Without the Secured Password for the PDF, you can not change the behaviour.

"Hello There" was actually on the right track in his first comment. You may not have understood his instructions is all.

Does the above explanation help you understand why this can happen now?

As to why some PDF authors do this - One reason could be to protect the integrity of the document. Provides one quick way to recognize a change if the document's password protection was broken and an unauthorised edit was made. Most people don't bother and that's why it is rare to see such a problem. Show's you're very observant to what is going on in your computer though and that's to your credit :)

Let me know if you still have further questions.

Regards, Andrew
Basem KhawajaClinical Pharmacist

Author

Commented:
Thank you Andrew. You are a genius and very very helpful expert. IMO you should be Platinum not Silver expert! Once again you provided top notch and very easy to understand solution. What PDF reader do use. The one in the solution you provided. What is your opinion of Foxit Phantom. I want to buy the full version but before I do so I wanted to make sure I am doing the right thing. Something with plethora of features and easy to understand.

Thank you Andrew,
Basem Khawaja
Andrew LeniartIT Professional | Freelance Journalist
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Hi Basem,

You're welcome and thank you for your very kind words. They're very much appreciated and I'm glad I was able to help.

What PDF reader do use. The one in the solution you provided.

I've never been able to settle on a PDF editor, to be honest, so I use more than one depending on what I want to do. I can't advise on Foxit Phantom as I've not really given it a fair chance yet, only glanced at it, so I've come to the conclusion that which editor is best for you comes down to what you need to do most with PDF documents.

I both use and own licenses for Adobe Acrobat X Pro, PDFElements Pro, Corel PDF Fusion, PDF-Xchange Editor and PaperPort's PDF editors. That's off the top of my head and there could be more. Each has its own strengths and weaknesses so depending on what I want to achieve, I'll fire up a different editor, or sometimes, use a combination of two or three editors when doing serious PDF manipulation. There's no simple answer to that question so I'd say go with what you feel most comfortable with.

Just about everything is achievable in all of them, but the quality of the end result and how convenient the editor makes it to get your work done varies from editor to editor depending on the task. I keep meaning to do a comparative review of them all but haven't gotten around to it yet.

The one in the snapshots I uploaded is PDF-Xchange, mostly because that's what I've settled on as a PDF viewer rather than Adobe's free reader. It's much faster and fairly easy to use. For general editing and OCR use, I'll usually fire up PDFElements Pro first.

I want to buy the full version but before I do so I wanted to make sure I am doing the right thing. Something with plethora of features and easy to understand.

If Foxit Phantom suits you and achieves what you need, then I'd say go with it. For me, one of the most important things is the ease of use, so the end-user interface has a lot to do with how highly I'd rate any editor.

The funniest thing is, that although Acrobat X is a genuine Adobe product and probably cost the same as all of the others put together, I wouldn't recommend it to anyone as the other editors outperform it in many ways.

The only thing I would advise you to do is to make use of the free 30 days trials of other editors before settling on a decision, then once happy, go with what works best for you.

Regards, Andrew
Basem KhawajaClinical Pharmacist

Author

Commented:
Andrew,

You hit the nail on the head. That's what I had asked in my question in a different way I should have said ease of use instead of easy to understand and for general editing. Having said that would you be able to recommend the PDF X-change as a product that offers both features. Lastly, is the viewer and editor are the same thing?

Thank you Andrew,
Basem Khawaja
Andrew LeniartIT Professional | Freelance Journalist
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Having said that would you be able to recommend the PDF X-change as a product that offers both features.

For ease of use, yes. I enjoy its user interface (UI) because it makes sense to me. I also find it to be quite light on Windows resources so it opens quickly and it can be quite a good editor as well.

Because I  have it set as my default PDF viewer, if I need to do a quick edit, that's what I'll first use. If I need to process the PDF with Optical Character Recognition (OCR) to edit first though, then I'll usually fire up PDFElements because I've found it to be superior in OCR capabilities, especially if there's something like an Excel spreadsheet snapshot in the PDF I'm editing.

Certainly, it's one I would recommend you might like to trial for 30 days to see if its UI suits you. If you do decide to try it and decide to buy it, I'd also recommend purchasing the Plus version rather than the Standard version of the editor as some key features are missing from the standard version.

The problem with recommending a product based on "ease of use" is that the criteria are highly subjective. What I might consider easy and ideal, may not be to your liking and vice versa. That can come down to something as simple as menu and shortcut layout in an editor, to which ribbon icons they use that makes sense to the most people.

If you want to look at some other products, I can recommend trialling the following editors;

PDF Elements Pro
PDF-Xchange Editor Plus

Both of the above editors are easy to use for me, but your mileage may differ. Again, it depends on "how" you need to manipulate PDF files. Trial one at a time to take advantage of the full 30-day trial. In the end, you may decide you prefer Foxit Phantom's layout and ease of use and come back to it.

It's all subjective and the best way is to try first and then buy once you've found what works best for your particular needs :)

Lastly, is the viewer and editor are the same thing?

No.

PDF viewers are generally free and unable to create PDF documents while keeping correct formatting. A viewer will also not allow you to edit PDF files. (Change their contents)

PDF Editors can usually "look" the same as a viewer but have many more additional features unlocked that allow you to edit and manipulate PDF files. Change words, take out or insert graphics, have OCR capabilities and so on.

A PDF Viewer is just for viewing PDF files.

A PDF Editor can do both.  View and edit (change content) of PDF files.

Think of something like graphics viewers. You generally don't need to buy anything to just view graphics. Windows has that functionality built-in. But if you want to edit a picture on your computer, you need a graphics "editor" to do it. Like MS Paint, GIMP, Paintshop Pro etc.

Make sense?

Regards, Andrew
Andrew LeniartIT Professional | Freelance Journalist
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Just one more thing to consider.

Be aware that most computer users don't really "need" a PDF editor.

Ask yourself why you want to buy Foxit Phantom. What is it you can't do now, that you would need to frequently do if you owned the full version?

Creating PDFs is easy and most software packages have a PDF printer that you can use to create a PDF out of a word document, excel spreadsheet, photo or whatever. Even Windows 10 has limited functionality built in to achieve that, as does Microsoft Office 365.

PDF Editing is a very specialised field and that's why the software can be difficult to figure out how to use properly. I bought my editors because I was getting paid work to manipulate PDF files at one stage. Yet I haven't needed to Edit a PDF file for almost two years now.

If I didn't already own the tools I do and found the need to edit a PDF once in a blue moon, I could download and install a trial of the many different editors available, achieve my goal and not have to spend a cent.

So consider if you really "need" an editor, or can you do without one for what "you" mostly do on your computer.

For very minor edits there are even websites where you can upload a PDF that will allow you to make a small change to a PDF file and resave the changed copy for free.

Here's just one example I got from a google search. There's a great video on that page to watch and listen to that goes for 6:27 minutes.

It all boils down to what you frequently need to do.

Hope that's helpful.

Regards, Andrew
Basem KhawajaClinical Pharmacist

Author

Commented:
Smart man would be an understatement to say about you Andrew.

Thank you,
Basem Khawaja