Office 365 and an Excel File

Hi,

This is related to Office 365 and an Excel file.

When i open an excel file, it asks me to give my password.

Then, after I enter the password it takes about two minutes with the following screen: see picture 1

then, it asks me to enter my password again, and gets this screen: see picture 2

Any solution?

Thanks,
Tjie

Microsoft OfficeMicrosoft 365

Last Comment

tjie

8/22/2022 - Mon

Lee W, MVP

3/24/2020

I did a simple google search on the error code and found this:
https://enterinit.com/something-went-wrong-error-caa50021/

Have you tried any of the solutions there?

tjie

3/25/2020

ASKER

Yes, it does not work.

I uninstalled and installed back the off365; the same errror message.
i tried with other file (Microsoft word), it worked well.
would try with other Excel file (Maybe, the above Excel file is bad); waiting confirmation from client.

Thanks,
tjie

tjie

3/26/2020

ASKER

I uninstalled and installed back the off365; the same errror message.
i tried with other file (Microsoft word), it worked well.
would try with other Excel file (Maybe, the above Excel file is bad);

yes, other excel files are ok.

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William Peck

ASKER CERTIFIED SOLUTION

tjie

3/26/2020

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