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tjieFlag for United States of America

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Office 365 and an Excel File

Hi,

This is related to Office 365 and an Excel file.

When i open an excel file, it asks me to give my password.

Then, after I enter the password it takes about two minutes with the following screen: see picture 1

then, it asks me to enter my password again, and gets this screen: see picture 2

Any solution?User generated imageUser generated image
Thanks,
Tjie
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Lee W, MVP
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I did a simple google search on the error code and found this:
https://enterinit.com/something-went-wrong-error-caa50021/

Have you tried any of the solutions there?
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ASKER

Yes, it does not work.

I uninstalled and installed back the off365; the same errror message.
i tried with other file (Microsoft word), it worked well.
would try with other Excel file (Maybe, the above Excel file is bad); waiting confirmation from client.

Thanks,
tjie
Avatar of tjie

ASKER

I uninstalled and installed back the off365; the same errror message.
i tried with other file (Microsoft word), it worked well.
would try with other Excel file (Maybe, the above Excel file is bad);

yes, other excel files are ok.
ASKER CERTIFIED SOLUTION
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tjie
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