Avatar of shanknomore
shanknomore
Flag for United States of America asked on

Office 365 Outlook Crashes with Multiple Mail Windows Open

When using Outlook desktop, the application crashes and restarts if I open up a new mail window. For example, if my inbox is open and I open a new window for sent items. It does not happen if I open up multiple other window types such as tasks, calendar, notes while a mail (inbox/sent/drafts) window is open, only when I open multiple mail windows. I am running this on two Dell machines running Windows 10 Pro and it only occurs on one of the machines.
Windows 10Microsoft OfficeMicrosoft 365OutlookDell

Avatar of undefined
Last Comment
shanknomore

8/22/2022 - Mon
ASKER CERTIFIED SOLUTION
Hayes Jupe

THIS SOLUTION ONLY AVAILABLE TO MEMBERS.
View this solution by signing up for a free trial.
Members can start a 7-Day free trial and enjoy unlimited access to the platform.
See Pricing Options
Start Free Trial
GET A PERSONALIZED SOLUTION
Ask your own question & get feedback from real experts
Find out why thousands trust the EE community with their toughest problems.
shanknomore

ASKER
Hello Hayes, and thank you for your comment.  Outlook version: Microsoft Outlook for Office 365 MSO (16.0.12527.20260) 64-bit. I don't know what you mean by patched. I don't know how to view the event log. I have already tried the troubleshooting steps with no resolution.
Hayes Jupe

hey - fair enough.

Yep, if you are O365 - you are likely current.

Event log - go to your start menu - type in "event" - and you will likely see event viewer turn up as an option....

once in event viewer go to Windows Logs | applications.... there will likely be an error entry in there associated with the crash. This may (or may not) give us a hint as to the root cause of the issue.
Hello There

I would start with running Outlook in the safe mode/without any add-ins.
Then I would recreate the Outlook profile.
Then MS Office online repair.
Experts Exchange is like having an extremely knowledgeable team sitting and waiting for your call. Couldn't do my job half as well as I do without it!
James Murphy
shanknomore

ASKER
I just ran a quick repair from control panel and problem solved. Sorry I missed this step earlier. Thanks for your help.