troubleshooting Question

In a SharePoint Network Location why does it say folder is empty? (SharePoint 365)

Avatar of IT Support 365 Limited
IT Support 365 LimitedFlag for United Kingdom of Great Britain and Northern Ireland asked on
Microsoft SharePointNetworkingPC* network location
2 Comments1 Solution42 ViewsLast Modified:
We have a setup a network location on our Clients PC for there SharePoint areas. When navigating through the folders a message comes up saying "Folder is empty" (See screenshot).

SharePoint Network Location - Folder is empty
Even with internet explorer open, with the sharepoint site, in the background this message shows.

Once they then hit the refresh button, the folders will then load fine but it does take around 2-3 clicks for it to load the data in the folders, ontop of this every time you go into a folder the user needs to hit the refresh button for it to load anything.

The only difference we can find in this issue from 2 weeks ago are the users are now working from home via a VPN. The site itself is rather big, has many subsites and below that many document libraries setup.

The workaround works for now, hitting the refresh button, but we would like to find a solution to this any help would be great!

*SharePoint site setup on O365 online*


Log in to continue reading
Become an EE member today7-DAY FREE TRIAL
Members can start a 7-Day Free trial then enjoy unlimited access to the platform for $9.99/mo
View membership options
Unlock 1 Answer and 2 Comments.
Learn why we charge membership fees
We get it - no one likes a content blocker. Take one extra minute and find out why we block content.
See how we're fighting big data
The Value of Experts Exchange in My Daily IT Life

Experts Exchange (EE) has become my company's go-to resource to get answers. I've used EE to make decisions, solve problems and even save customers. OutagesIO has been a challenging project and... Keep reading >>


Owner of Outages.IO
Phoenix, Arizona, United States
Member Since 2016
Join a full scale community that combines the best parts of other tools into one platform.
Unlock 1 Answer and 2 Comments.
View membership options
“All of life is about relationships, and EE has made a virtual community a real community. It lifts everyone's boat.”
William Peck

Member since 2004