troubleshooting Question

Azure SipProxyAddress Sync Conflict

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rookie_b asked on
Microsoft 365Active DirectoryAzure
1 Comment1 Solution200 ViewsLast Modified:
We sync our on premise AD users to Azure/O365, and I am having problems updating the  UPN, proxyaddresses and msRTCSIP-PrimaryUserAddress of a user - userA


The sync conflict error states the value  already exists for another user's SipProxyAddress in Azure -userB. UserB is also on prem AD user, which doesn't have that value in on prem AD, but I am guessing this hasn't replicated to clear from Azure either.



USERA

AD

UPN - userA@domain.com
Proxyaddresses: smtp:userA@domain.com, sip:userA@domain.com
msRTCSIP-PrimaryUserAddress: sip:userA@domain.com

Azure:
UPN - userAAA@domain.com
Proxyaddresses: smtp:userAAA@domain.com,
SipProxyAddress:userAAA@domain.com



USER B

AD
UPN - userB@domain.com
Proxyaddresses: smtp:userB@domain.com,
msRTCSIP-PrimaryUserAddress:

Azure
UPN - userB@domain.com
Proxyaddresses: smtp:userB@domain.com,
SipProxyAddress:userA@domain.com




Is there a way to selectively sync these users separately(or at least filter out conflicting attributes), so userB can sync first and hopefully clear its sipproxyaddress from Azure, and then sync userA in a separate sync cycle? Or is there another way to fix this?

Thank you!
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