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HP Envy Display Issue

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Last Modified: 2020-03-26
Running Windows 7 Professional 64-bit on an HP Envy 17-K250CA Notebook.  Upon restarting, today, the display is not working (image attached).  Restarting did not help.  Please advise.

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Commented:
When you booted up these last times, did you ever see a good image?  If not, the display panel is suspect.  Connect an external monitor and see if that works.
Hello ThereSystem Administrator
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Commented:
From my experience, it seems like a bad LCD cable.

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Thank you.  I connected an external monitor, rebooted, and now both the integrated display and the external monitor are working.  Before posting this question, I restarted the laptop three times, with the result shown in the attached image.  What do you suggest?
I never saw a good image in those instances.
Hello ThereSystem Administrator
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Commented:
Can you move with the LCD panel and put it into different positions? If there is a bad cable, you will see it.

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Commented:
It continued working in every LCD panel position.
Hello ThereSystem Administrator
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Commented:
Interesting. Can you disconnect the external monitor and try it again?

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Commented:
It still works, after disconnecting the external monitor, including when restarted.
Hello ThereSystem Administrator
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Commented:
It seems fine now, however, I would definitely monitor this laptop for the LCD issue. If there is any, it will reappear.
Speed54Sales Representative
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Commented:
When you restarted, did you power off? If you didn't what was causing the error may have been kept "alive" by the capacitors in the circuit around the ic.