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Citrix Xenapp desktop local printer cant printing at home

I have a  server Citrix Xeanapp 6.7 .one of my client works at home with her Laptop and She can open Citrix session over Netscaller.

She has a HP 404nde  Printer at home and connected USB to her laptop .She has when she log in citrix desktop seesion ,she can see Universell Printer (from laptopname), till here i think every thing is ok.

But when she open word or pdf document for printing and choose Universell Printer (from laptopname) under Citrix desktop seeion BUT NO PRINTING FROM LOCAL PRINTER AT HOME:

Can you please help?

Thank you
Printers and ScannersCitrixMicrosoft WordDesktops

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☠ MASQ ☠

8/22/2022 - Mon