Eva
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Citrix Xenapp desktop local printer cant printing at home
I have a server Citrix Xeanapp 6.7 .one of my client works at home with her Laptop and She can open Citrix session over Netscaller.
She has a HP 404nde Printer at home and connected USB to her laptop .She has when she log in citrix desktop seesion ,she can see Universell Printer (from laptopname), till here i think every thing is ok.
But when she open word or pdf document for printing and choose Universell Printer (from laptopname) under Citrix desktop seeion BUT NO PRINTING FROM LOCAL PRINTER AT HOME:
Can you please help?
Thank you
She has a HP 404nde Printer at home and connected USB to her laptop .She has when she log in citrix desktop seesion ,she can see Universell Printer (from laptopname), till here i think every thing is ok.
But when she open word or pdf document for printing and choose Universell Printer (from laptopname) under Citrix desktop seeion BUT NO PRINTING FROM LOCAL PRINTER AT HOME:
Can you please help?
Thank you
ASKER
sorry i am very new on citrix means UPD drivers? do i need to install the same driver both citrix server and client?
Thank you
Thank you
ASKER CERTIFIED SOLUTION
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HP recommend UPD on the Citrix server and model specific drivers for the M404 series locally
http://h10032.www1.hp.com/ctg/Manual/c03635702
Check their locally installed version, HP quote 48.2.4515 in their compatibility document but the current is 48.3.4530 which works with the latest UPD
(Assumes your Citrix printer sharing settings are correct - but as she can see the printer being offered that sounds like it's the case)