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The SfB client needs to have sufficient permissions to write to the certificate store for the given user, so adjust your GPOs/permissions accordingly. Here's an old post I made about similar issue with mandatory profiles: <a href="https://www.michev.info/Blog/Post/1235" rel="ugc">https://www.michev.info/Blog/Post/1235</a>
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Hi Vasil<br />
<br />
Thanks for your answer. Do you know a specific GPO that we can enable for skype, to get it to work? We dont have any specific domain GPOs that can be blocking.<br />
<br />
BR<br />
Carlos
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IT Administrator

carlos soto

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Hi<br />
<br />
Im having trouble logging in to skype for business, hosted in Office 365. I get the following error &quot;There was a problem acquiring a personal certificate required to sign in. If the problem continues, please contact your support team.&quot;<br />
It works when i log in as a local admin, but not when i log in as a domain user that is not local adminit doesnt work. I can see that the local admin account that works, the user gets a user certficate for skype when connecting. The other non-working user doesnt get the certificate.<br />
<br />
Anybody thats seen this issue before? There are a lot of threads on other sites about this, but non has helped me solve this issue<br />
<br />
BR<br />
Carlos
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Hi

Im having trouble logging in to skype for business, hosted in Office 365. I get the following error "There was a problem acquiring a personal certificate required to sign in. If the problem continues, please contact your support team."
It works when i log in as a local admin, but not when i log in as a domain user that is not local adminit doesnt work. I can see that the local admin account that works, the user gets a user certficate for skype when connecting. The other non-working user doesnt get the certificate.

Anybody thats seen this issue before? There are a lot of threads on other sites about this, but non has helped me solve this issue

BR
Carlos

Certificate issue Skype for Business

Microsoft Office is an integrated suite of applications that includes Outlook, Word, Excel, Access, PowerPoint, Visio and InfoPath, along with a number of tools to assist in making the individual components work together. Coding within and between the projects is done in Visual Basic for Applications, known as VBA.

Microsoft Office

Office 365 is a group of software plus services subscriptions that provides productivity software and related services to its subscribers. Office 365 allows the use of Microsoft Office apps on Windows and OS X, provides storage space on Microsoft's cloud storage service OneDrive, and grants 60 Skype minutes per month. Office 365 includes e-mail and social networking services through hosted versions of Exchange Server, Skype for Business Server, SharePoint and Office Online, integration with Yammer, as well as access to the Office software. All of Office 365's components can be managed and configured through an online portal; users can be added manually, imported from a CSV file, or Office 365 can be set up for single sign-on with a local Active Directory using Active Directory Federation Services.

Microsoft 365

Skype is for doing things together, whenever you’re apart. Skype’s text, voice and video make it simple to share experiences with the people that matter to you, wherever they are.

With Skype, you can share a story, celebrate a birthday, learn a language, hold a meeting, work with colleagues – just about anything you need to do together every day. You can use Skype on whatever works best for you - on your phone or computer or a TV with Skype on it. It is free to start using Skype - to speak, see and instant message other people on Skype for example.