emails missing from SOME subfolders, but not in OWA
We just completed a migration for a client from POP3 to Office365.
I cannot 100% say that some accounts were not imap, but everything I touched was POP3.
It was a manual process that required both email servers to be live with transport rules between them.
There was no easy way around this, but only Office 365 exchange is running now.
During the process we would fire up an O365 license for the user
Import their PST into the email account through Outlook
Let it migrate to the cloud
and everything worked fine save for 1 other user that had this issue.
Deleting and recreating their profile solved the problem for that user.
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Current issue
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One user had a sizable PST of around 11GB, but nothing we had not seen in several other users
It imported to Outlook without error
In Outlook 2016, there is an issue where SOME subfolders not showing any emails. Even when a brand new email from today is moved to that folder. Invisible.
All of the emails show up in OWA.
We have deleted and recreated the email profile
Set cache to ALL (changed from 1 year)
Set cache to none
View->view settings = Off. Do not see any filters set there.
Do not see any rules set up
I have noticed that some of the subfolder properties show
Type: folder containing IMAP items
Where others show Type: folder containing Mail and Post items
However they do not correspond to the problem folders. It appears to be random which will not sync and which have the IMAP or Mail/Post property.
Attempting a full reinstall now, but don't feel optimistic about that.
Any suggestions would be much apprecaited.
I cannot 100% say that some accounts were not imap, but everything I touched was POP3.
It was a manual process that required both email servers to be live with transport rules between them.
There was no easy way around this, but only Office 365 exchange is running now.
During the process we would fire up an O365 license for the user
Import their PST into the email account through Outlook
Let it migrate to the cloud
and everything worked fine save for 1 other user that had this issue.
Deleting and recreating their profile solved the problem for that user.
*********
Current issue
*********
One user had a sizable PST of around 11GB, but nothing we had not seen in several other users
It imported to Outlook without error
In Outlook 2016, there is an issue where SOME subfolders not showing any emails. Even when a brand new email from today is moved to that folder. Invisible.
All of the emails show up in OWA.
We have deleted and recreated the email profile
Set cache to ALL (changed from 1 year)
Set cache to none
View->view settings = Off. Do not see any filters set there.
Do not see any rules set up
I have noticed that some of the subfolder properties show
Type: folder containing IMAP items
Where others show Type: folder containing Mail and Post items
However they do not correspond to the problem folders. It appears to be random which will not sync and which have the IMAP or Mail/Post property.
Attempting a full reinstall now, but don't feel optimistic about that.
Any suggestions would be much apprecaited.
hecgomrec
In Outlook, go to a folder showing all items, open its properties and check the "Permissions" tab. Now open one of the folders not showing contents and compare the permissions. Try to match them.
ASKER
They are all identical.
Default = none
Anonymous = none
None is selected everywhere else and nothing is checked.
Blank slate across the board.
Default = none
Anonymous = none
None is selected everywhere else and nothing is checked.
Blank slate across the board.
ASKER CERTIFIED SOLUTION
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ASKER
Thank you! This got me on the right track