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Cannot truncate Exchange logs

Dear experts, I'm using Veeam 9.5 to backup exchange 2016 server. It said that the log was truncated but when I checked on Mail server, they were not. Vssadmin list writers said that the Exchange writer is on Retryable state. Can you kindly suggest?

Many thanks
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Member_2_231077

Simple trick to clear Exchange transaction log is to turn circular logging on and then off again. May not solve the problem but it's a quick way to get space back.
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I cannot do that because after that,Veeam will take full backup and we do not have enough space on NAS
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