troubleshooting Question
sage payroll legislation update on terminal server fails
asked on 
Hi I hope you are well. thanks in advance for your help. terminal server 2008 r2 (yes.... i know....they haven't got the funds to upgrade yet...)
I've got a big issue here. sage cloud payroll v26.1 requires an update using legislationupdate.exe. you cant log into payroll unless the update is installed, and the update wont install.
it sits there for a long time then i find the following errors on screen and the following in the application log(also see attached pictures). ive tried in both install mode and user mode(i tried installing in user mode in desperation)
Faulting application name: LegislationUpdate (1).exe, version: 26.1.0.0, time stamp: 0x57b887df
Faulting module name: ISSetup.dll, version: 23.0.0.288, time stamp: 0x57b88733
Exception code: 0xc0000005
Fault offset: 0x000525cd
Faulting process id: 0x2108
Faulting application start time: 0x01d60a55ed1ed9bc
Faulting application path: C:\Users\Administrator\Dow
Faulting module path: C:\Users\ADMINI~1\AppData\
Report Id: de57d00a-7649-11ea-a4bd-c8
Learn from the best
Network and collaborate with thousands of CTOs, CISOs, and IT Pros rooting for you and your success.
Andrew Hancock - VMware vExpert
See if this solution works for you by signing up for a 7 day free trial.
Unlock 1 Answer and 9 Comments.
Try for 7 days”The time we save is the biggest benefit of E-E to our team. What could take multiple guys 2 hours or more each to find is accessed in around 15 minutes on Experts Exchange.
Our community of experts have been thoroughly vetted for their expertise and industry experience.