troubleshooting Question

sage payroll legislation update on terminal server fails

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247computerdoctorFlag for United Kingdom of Great Britain and Northern Ireland asked on
InstallationWindows Server 2008
9 Comments1 Solution31 ViewsLast Modified:
payroll installer errorpayroll error 2Hi I hope you are well. thanks in advance for your help.

terminal server 2008 r2 (yes.... i know....they haven't got the funds to upgrade yet...)

I've got a big issue here. sage cloud payroll v26.1 requires an update using legislationupdate.exe. you cant log into payroll unless the update is installed, and the update wont install.

it sits there for a long time then i find the following errors on screen and the following in the application log(also see attached pictures). ive tried in both install mode and user mode(i tried installing in user mode in desperation)

Faulting application name: LegislationUpdate (1).exe, version: 26.1.0.0, time stamp: 0x57b887df
Faulting module name: ISSetup.dll, version: 23.0.0.288, time stamp: 0x57b88733
Exception code: 0xc0000005
Fault offset: 0x000525cd
Faulting process id: 0x2108
Faulting application start time: 0x01d60a55ed1ed9bc
Faulting application path: C:\Users\Administrator\Downloads\LegislationUpdate (1).exe
Faulting module path: C:\Users\ADMINI~1\AppData\Local\Temp\2\{65CC5BB5-26F5-490C-9FB2-64CF35583BAF}\Disk1\ISSetup.dll
Report Id: de57d00a-7649-11ea-a4bd-c86000e0ff58
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247computerdoctor

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