We help IT Professionals succeed at work.
Get Started

sage payroll legislation update on terminal server fails

27 Views
Last Modified: 2020-10-13
payroll installer errorpayroll error 2Hi I hope you are well. thanks in advance for your help.

terminal server 2008 r2 (yes.... i know....they haven't got the funds to upgrade yet...)

I've got a big issue here. sage cloud payroll v26.1 requires an update using legislationupdate.exe. you cant log into payroll unless the update is installed, and the update wont install.

it sits there for a long time then i find the following errors on screen and the following in the application log(also see attached pictures). ive tried in both install mode and user mode(i tried installing in user mode in desperation)

Faulting application name: LegislationUpdate (1).exe, version: 26.1.0.0, time stamp: 0x57b887df
Faulting module name: ISSetup.dll, version: 23.0.0.288, time stamp: 0x57b88733
Exception code: 0xc0000005
Fault offset: 0x000525cd
Faulting process id: 0x2108
Faulting application start time: 0x01d60a55ed1ed9bc
Faulting application path: C:\Users\Administrator\Downloads\LegislationUpdate (1).exe
Faulting module path: C:\Users\ADMINI~1\AppData\Local\Temp\2\{65CC5BB5-26F5-490C-9FB2-64CF35583BAF}\Disk1\ISSetup.dll
Report Id: de57d00a-7649-11ea-a4bd-c86000e0ff58
Comment
Watch Question
This problem has been solved!
Unlock 1 Answer and 9 Comments.
See Answer
Why Experts Exchange?

Experts Exchange always has the answer, or at the least points me in the correct direction! It is like having another employee that is extremely experienced.

Jim Murphy
Programmer at Smart IT Solutions

When asked, what has been your best career decision?

Deciding to stick with EE.

Mohamed Asif
Technical Department Head

Being involved with EE helped me to grow personally and professionally.

Carl Webster
CTP, Sr Infrastructure Consultant

An Experts Exchange subscription includes unlimited access to online courses.

Get Started
Ask ANY Question

Connect with Certified Experts to gain insight and support on specific technology challenges including:

  • Troubleshooting
  • Research
  • Professional Opinions
Did You Know?

We've partnered with two important charities to provide clean water and computer science education to those who need it most. READ MORE