We help IT Professionals succeed at work.

Remote Desktop 2012 - Outlook 2016 won't search the task items

117 Views
Last Modified: 2020-04-27
I have a strange issue.  On a Remote Desktop Server (2012). In Outlook 2016, the user can search mail items but when tasks are searched no results are ever found.  I have tried re-creating the user profile.  We are in an on-premise Exchange 2016 environment.  I also re-built the search on the Exchange server.  However, the results are the same.

Any ideas?
Comment
Watch Question

AmitIT Architect
CERTIFIED EXPERT
Distinguished Expert 2017

Commented:
What is the result using OWA? Also set outlook in online mode and test again.

Author

Commented:
I have looked in OWA.  I can't seem to find an option for search.  The RDS user is already setup in online mode.
Cláudio RodriguesFounder and CEO
CERTIFIED EXPERT

Commented:
Is the search service running on the RDS box?

CR

Author

Commented:
Yes. The search service is running
Cláudio RodriguesFounder and CEO
CERTIFIED EXPERT

Commented:
Is Outlook 2016 fully patched to the latest version? This was an issue with certain builds in the past where a particular build would break tasks search as an example.

CR

Author

Commented:
It is version 16.0.4266.1001
I don't see a check for updates option.
Cláudio RodriguesFounder and CEO
CERTIFIED EXPERT

Commented:
I would go here and try to update all the Office components you are using (try a test or separate server):
https://support.microsoft.com/en-us/help/4538705/march-2020-updates-for-microsoft-office

CR

Author

Commented:
I have installed updates. In addition, I noticed today while working on one of the Windows 10 computers on the network (for the same user) that the same search issue exists.
Could this be an exchange server issue?
Cláudio RodriguesFounder and CEO
CERTIFIED EXPERT

Commented:
If the same user on another system has the issue, do you have roaming profiles in place? Also on that same Windows 10 computer, if you logon as another user, is the issue there? If it is, it is almost certainly something wrong on the backend (Exchange).

CR

Author

Commented:
No. The user doesn't use roaming profiles. At this point I don't know if other users have issues

Author

Commented:
Another update.  I logged into the remote desktop server as two other users.  The first user had the same search issue in the Outlook tasks.  However, the next user I tried, I was able to search the tasks.

Any ideas?

Author

Commented:
Upon closer inspection.  It appears that the search issue is in the  "To-Do List".  If I select the user's task folder, it will search.Is there a known bug about the To-Do List?

Any ideas what would cause this?
MASEE Solution Guide - Technical Dept Head
CERTIFIED EXPERT
Most Valuable Expert 2017

Commented:
What happens if you try with a different user?

Author

Commented:
I have tried it with multiple users and the same symptom exists.  
EE Solution Guide - Technical Dept Head
CERTIFIED EXPERT
Most Valuable Expert 2017
Commented:
This one is on us!
(Get your first solution completely free - no credit card required)
UNLOCK SOLUTION
Unlock the solution to this question.
Join our community and discover your potential

Experts Exchange is the only place where you can interact directly with leading experts in the technology field. Become a member today and access the collective knowledge of thousands of technology experts.

*This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

OR

Please enter a first name

Please enter a last name

8+ characters (letters, numbers, and a symbol)

By clicking, you agree to the Terms of Use and Privacy Policy.