troubleshooting Question

Cannot get to Windows Update screens on Windows 7 PC

Avatar of sasllc
sasllcFlag for United States of America asked on
Windows 7
6 Comments3 Solutions41 ViewsLast Modified:
Customer was trying to install QuickBooks 2020 on a Win7 PC when it said some Windows updates are required.  The problem is that I cannot get to the normal Windows Update screens.  On the control panel it says "Windows Update" but the icon is a generic folder.  If I click on the Start button and search for Windows Update I see the same thing--a generic folder icon that does nothing.  No errors...it just doesn't go anywhere or do anything.

Any ideas why this might be happening?  More important is how to get to the normal Windows Update screens where I can force it to check for updates and get them installed.  TIA
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