Dextor03
asked on
Laptop freezing on login screen after Windows 10 upgrade
I've recently upgraded a laptop from Windows 7 to Windows 10. It seemed to work fine after the upgrade but once restarted it freezes at the login screen. I can boot into safe mode but cannot pinpoint what is causing it to freeze. I've been uninstalling software, updating drivers, disabling services but cannot get it to boot normally. Is there any way I can pinpoint (logs,etc) what is causing it to stall and disable it?
As McKnife points out, you've likely got a driver issue.
What kind of laptop is it? Have you checked to make sure it is actually rated as being fully compatible with Windows 10? Not all of them are.
What kind of laptop is it? Have you checked to make sure it is actually rated as being fully compatible with Windows 10? Not all of them are.
any errors in device manager or event viewer?
ASKER
Laptop is a Dell Latitude E6540 and seems to be compatible with Windows 10 Professional.
In the Event Viewer I'm getting plenty of 1084 DCOM "TokenBroker" "ifsvc" "camsvc" "Usosvc" errors.
In the Event Viewer I'm getting plenty of 1084 DCOM "TokenBroker" "ifsvc" "camsvc" "Usosvc" errors.
Can you try disabling Windows Search service?
Worth trying.
Worth trying.
ASKER
Had disabled it already.
Have also ran SFC & DISM but no joy.
Have also ran SFC & DISM but no joy.
Ok, what about the first suggestion?
ASKER
Apologies, I'm also looking through the first suggestion. I've removed any attached hardware and updating any drivers that I can.
In registry, do I disable and test each one or is there a way to pinpoint what it might be?
In registry, do I disable and test each one or is there a way to pinpoint what it might be?
maybe best to do a rollback, and run the upgrade advisor; before upgrading
i also recommend to do a repair install of the Won 7 OS before upgrading - in case there were problems with that laptop
i also recommend to do a repair install of the Won 7 OS before upgrading - in case there were problems with that laptop
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ASKER
Turned out to the Video Card driver. I disabled it and it boots up perfectly. Thanks for all your help on this and appreciate your time. Bit of a learning curve too which is always a bonus.
So for diagnosing, see if you can disable devices as well (that could mean: remove hardware that is not immediately needed), not only services.
The startup type of devices can be modified through the registry at Computer\HKEY_LOCAL_MACHIN