troubleshooting Question

cannot convert 1 particular email account from normal mailbox to shared mailbox in office365

Avatar of Mr.X
Mr.X asked on
Microsoft OfficeWindows Server 2003Microsoft 365Windows Server 2008
5 Comments1 Solution71 ViewsLast Modified:
hi

trying to convert normal mail box to shared mailbox in office 365 admin portal. getting an error for 1 particular email account.
same time , tried 5 different account and i was successfully able to convert to shared mailbox, but not this 1 particular email account.
note: there is no sync between AD and office365

have attached a pic of the error.
Capture.PNG
below is the error
Confirm:$False -Force:$True' to server SYBP282MB0185.AUSP282.PROD.OUTLOOK.COM: Server version 15.20.2878.0000, Proxy method PSWS: Request return error with following error message: The remote server returned an error: (500) Internal Server Error.. [Server=SYYP282MB0783,RequestId=e21b4ee1-52a8-4e6d-a37b-4270a8d212e6,TimeStamp=4/8/2020 7:13:15 AM] .
ASKER CERTIFIED SOLUTION
Mr.X

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