Citrix Error - "the published resource is not available currently".
An intermittent error to random users. Error - "the published resource is not available currently".
The application works fine internally, but the issue occurs when accessed through Netscaler.
Citrix XenApp 6.5, NetScaler VPX.
The application works fine internally, but the issue occurs when accessed through Netscaler.
Citrix XenApp 6.5, NetScaler VPX.
ASKER
Are there some messages within director? -- Citrix XenApp 6.5, No Edgesight. So we couldn’t see any message in any monitoring tool.
Do you try to start the app from a browser or citrix client? --Browser
If you end and restart the workspace client ... you are able to start the app? --Yes
- how many users do have this problem? --All. But random
- how many locations have this problem? –Multiple Locations
- is a firewall placed between client and NetScaler? --Yes, ports 1494,2598 open
- is DTLS activated at NetScaler (does the problem exist with DTLS deactivated?) ?-- Will have to test
Do you try to start the app from a browser or citrix client? --Browser
If you end and restart the workspace client ... you are able to start the app? --Yes
- how many users do have this problem? --All. But random
- how many locations have this problem? –Multiple Locations
- is a firewall placed between client and NetScaler? --Yes, ports 1494,2598 open
- is DTLS activated at NetScaler (does the problem exist with DTLS deactivated?) ?-- Will have to test
ASKER CERTIFIED SOLUTION
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do you try to start the app from browser or citrix client?
if you end and restart the workspace client ... you are able to start the app?
- how many users do have this problem?
- how many locations have this problem?
- is a firewall placed between client and netscaler?
- is DTLS activated at netscaler (does the problem exist with DTLS deactivated?) ?