ShineOn
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Dynamics/GP Installation and Support Best Practices WRT Event Logging
Need a Best Practices question answered by experts familiar with installation and support of Microsoft Dynamics / GP.
I have a customer whose infrastructure I support as an MSP, who has Dynamics/GP installed and supported by another vendor. There is an add-on for Dynamics GP called PostMaster, that auto-posts accounting entries.
I was looking for the PostMaster event log to see if I can determine a way to detect when it gets stuck, so the customer doesn't need console access to manually stop and start the PostMaster service, and there is nothing there even though the log is turned on.
Checking further, none of the Dynamics/GP event logs have anything in them.
Is it normal practice for a company who installs and supports Dynamics to turn off all event logging from within Dynamics?
If it is not unusual, is it considered a best practice action?
I have a customer whose infrastructure I support as an MSP, who has Dynamics/GP installed and supported by another vendor. There is an add-on for Dynamics GP called PostMaster, that auto-posts accounting entries.
I was looking for the PostMaster event log to see if I can determine a way to detect when it gets stuck, so the customer doesn't need console access to manually stop and start the PostMaster service, and there is nothing there even though the log is turned on.
Checking further, none of the Dynamics/GP event logs have anything in them.
Is it normal practice for a company who installs and supports Dynamics to turn off all event logging from within Dynamics?
If it is not unusual, is it considered a best practice action?
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Thanks so much, Steve. I see that the GP version is prepended to the Post Master version. Did not know that... :)
I have passed this information on to the customer so he can get his GP partner looped in.
I will post a new question about the event log if the customer wants me to monitor and alert for anything else regarding Post Master, if it turns out the event log still doesn't log anything.
Logging to the PostMaster Enterprise application event log stopped on their "go live" day, and only had posted install-related errors and informational event up to that point. No Post Master events of the kind that go out in the notifications had posted since.
I have passed this information on to the customer so he can get his GP partner looped in.
I will post a new question about the event log if the customer wants me to monitor and alert for anything else regarding Post Master, if it turns out the event log still doesn't log anything.
Logging to the PostMaster Enterprise application event log stopped on their "go live" day, and only had posted install-related errors and informational event up to that point. No Post Master events of the kind that go out in the notifications had posted since.
ASKER