troubleshooting Question

Error when upgrading from Win2012 to Win 2019 - Your files, apps, and settings can't be kept because you're installing an edition of Windows that's different than the one you're currently using."

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lianne143Flag for United States of America asked on
Windows Server 2012VMware* windows 2019
3 Comments1 Solution96 ViewsLast Modified:
Hi

We have a Windows 2012R2 Datacenter server ( Vmware Virtual Machine) and there are few applications installed on this server.

I copied Windows 2019 ISO on this server desktop and right clicked and mounted .

Now i clicked the setup up file and tried to upgrade from Windows 2012 to 2019 and please see the snapshot of the error .

At the bottom of the page it says "Your files, apps, and settings can't be kept because you're installing an edition of Windows that's different than the one you're currently using."

By default it has chosen "Nothing" and it is not allowing me to choose "Keep personal files  and apps"

Do i need to install windows 2019 and reinstall the application or is there any way i can upgrade to Windows 2019?

Thanks
Error-in-Windows-2019-installation.jpg
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