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bitlocker encrypted usb drive, I.T. decrypted it but can't open files

A friends company laptop has Bitlocker and they had it set to automatically encrypt any external drive plugged in. She plugged in her personal drive, it got encrypted and now none of the files can be opened. the file structure is still there but just cannot open. Contacted their tech support and they unencrypted it but still cannot open any files.

Has anyone come across this before or know how to fix? It's Windows 10 Pro. She tried asking her I.T. people how to fix after they unencrypted but they are not returning her calls.
EncryptionWindows 10Windows OS

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8/22/2022 - Mon