Unwanted Ads
I am running Windows 10 on my Lenovo laptop. I use both the new version of Microsoft Edge and Chrome for my browsers. When I started getting a new pop-up advertising intrusion that opens an entirely new tab unrelated to the page I'm going to - as well as an ad that slides in from the right side of the screen - it was suggested that I install AdBlocker, which I did. The problem seemed to resolve, but now it's back ... and there's a new problem that seems related. Almost every time I go to a new page, the page I'm going to opens fine, but an unrelated page also opens up. Sometimes it's just an unrelated page (which I just need to close), and sometimes it's a page that's blocked by my Norton Internet Security (see message below). Is there a stronger ad blocking software, or something I can do to track down why this is happening and clean up my browsers?
Thanks,
Phil
Thanks,
Phil
David Johnson, CD
run malware bytes as you would seem to have malware in your browser.
ASKER
I have Malwarebytes running continuously. I ran a scan and nothing was detected :(.
ASKER CERTIFIED SOLUTION
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ASKER
I'll give it a shot. Please tell me how to "delete all related to them". Thanks.
Consider the following points:
• Be familiar with the essential operation of your devices.
• Be wary of clicking links that offer free games, applications, services, or entertainment.
• Hover your mouse over a link to see what URL it will take you to before clicking it.
• Use a current, updated web browser.
• Avoid installing unnecessary add-ins, plug-ins, or toolbars in your web browser.
• Learn to recognize suspicious URLs.
• Avoid clicking/tapping ads and pop-ups.
• Install effective anti-malware tools.
• System/Application hardening is a must.
• Use CCleaner to remove Temporary files, program caches, cookies, logs, etc. Use Default settings.
https://www.cyber.gov.au/publications/hardening-microsoft-windows-10-version-1709-workstations
https://www.malwarebytes.com/malware/
https://blog.malwarebytes.com/glossary/drive-by-download/
https://www.pcmag.com/picks/the-best-malware-removal-and-protection-software
https://www.ccleaner.com/ccleaner
https://malwaretips.com/blogs/remove-adware-from-chrome/
http://www.malwareremovalguides.info/how-to-remove-adware-from-google-chrome/
• Be familiar with the essential operation of your devices.
• Be wary of clicking links that offer free games, applications, services, or entertainment.
• Hover your mouse over a link to see what URL it will take you to before clicking it.
• Use a current, updated web browser.
• Avoid installing unnecessary add-ins, plug-ins, or toolbars in your web browser.
• Learn to recognize suspicious URLs.
• Avoid clicking/tapping ads and pop-ups.
• Install effective anti-malware tools.
• System/Application hardening is a must.
• Use CCleaner to remove Temporary files, program caches, cookies, logs, etc. Use Default settings.
https://www.cyber.gov.au/publications/hardening-microsoft-windows-10-version-1709-workstations
https://www.malwarebytes.com/malware/
https://blog.malwarebytes.com/glossary/drive-by-download/
https://www.pcmag.com/picks/the-best-malware-removal-and-protection-software
https://www.ccleaner.com/ccleaner
https://malwaretips.com/blogs/remove-adware-from-chrome/
http://www.malwareremovalguides.info/how-to-remove-adware-from-google-chrome/
ASKER
Thank you for your help. While there were several things I tried before the problem was solved - and other things probably contributed to the solution - it seems as though Malwarebytes ADwCleaner did the trick.