Avatar of tjie
tjieFlag for United States of America

asked on 

MFA, Office 365 & Cell Phone

The company has a domain called “boba.local.
It uses Office 365, and the MFA (Multi Function Authentication) is enabled.
The password to login to Office 365 (either Outlook client or Web based Outlook) using the same password as the user to login to boba.local
Company Policy: Every domain user has to change his/her windows password every 90 days.
Info:
      +) User A changes her windows password and accepted by the system; to make sure she tested it to open the Microsoft Outlook at her laptop; sending email to herself which she received it.
      +) User A install office 365 at her cell phone (Samsung Notes 8)(Note: This cell phone is used to approve or disapprove the MFA).She could open the Microsoft Outlook, the Microsoft Team with this cell phone

Problem:
      +) After she changed her windows password above, she can NO LONGER be able to open Microsoft outlook and Microsoft team from her cell phone.

Any solution? Should she uninstall the office 365 from her cell phone(is there any problem when she does it?)?

Thanks,
tjie
Microsoft OfficeMicrosoft 365Outlook

Avatar of undefined
Last Comment
David Johnson, CD
ASKER CERTIFIED SOLUTION
Avatar of Vasil Michev (MVP)
Vasil Michev (MVP)
Flag of Bulgaria image

Blurred text
THIS SOLUTION IS ONLY AVAILABLE TO MEMBERS.
View this solution by signing up for a free trial.
Members can start a 7-Day free trial and enjoy unlimited access to the platform.
See Pricing Options
Start Free Trial
the problem is that the windows machine AD that is synced via Azure AD to office 365 and you do a password change is that the phone has no idea that the password changed.  You have to change the password on the other device manually.
Outlook
Outlook

Microsoft Outlook is a personal information manager from Microsoft, available as a part of the Microsoft Office suite. Although often used mainly as an email application, it also includes a calendar, task manager, contact manager, note-taker, journal, and web browser.

105K
Questions
--
Followers
--
Top Experts
Get a personalized solution from industry experts
Ask the experts
Read over 600 more reviews

TRUSTED BY

IBM logoIntel logoMicrosoft logoUbisoft logoSAP logo
Qualcomm logoCitrix Systems logoWorkday logoErnst & Young logo
High performer badgeUsers love us badge
LinkedIn logoFacebook logoX logoInstagram logoTikTok logoYouTube logo