troubleshooting Question

MFA, Office 365 & Cell Phone

Avatar of tjie
tjieFlag for United States of America asked on
Microsoft OfficeOutlookMicrosoft 365
2 Comments1 Solution36 ViewsLast Modified:
The company has a domain called “boba.local.
It uses Office 365, and the MFA (Multi Function Authentication) is enabled.
The password to login to Office 365 (either Outlook client or Web based Outlook) using the same password as the user to login to boba.local
Company Policy: Every domain user has to change his/her windows password every 90 days.
Info:
      +) User A changes her windows password and accepted by the system; to make sure she tested it to open the Microsoft Outlook at her laptop; sending email to herself which she received it.
      +) User A install office 365 at her cell phone (Samsung Notes 8)(Note: This cell phone is used to approve or disapprove the MFA).She could open the Microsoft Outlook, the Microsoft Team with this cell phone

Problem:
      +) After she changed her windows password above, she can NO LONGER be able to open Microsoft outlook and Microsoft team from her cell phone.

Any solution? Should she uninstall the office 365 from her cell phone(is there any problem when she does it?)?

Thanks,
tjie
Join the community to see this answer!
Join our exclusive community to see this answer & millions of others.
Unlock 1 Answer and 2 Comments.
Join the Community
Learn from the best

Network and collaborate with thousands of CTOs, CISOs, and IT Pros rooting for you and your success.

Andrew Hancock - VMware vExpert
See if this solution works for you by signing up for a 7 day free trial.
Unlock 1 Answer and 2 Comments.
Try for 7 days

”The time we save is the biggest benefit of E-E to our team. What could take multiple guys 2 hours or more each to find is accessed in around 15 minutes on Experts Exchange.

-Mike Kapnisakis, Warner Bros