Sherry Rzv
asked on
Apple screen is black and unable to recover the device
My iPhone 8 screen is currently black and it is damaged. Want to use non data loss option instead of factory reset which will lose data like photo
I have use software iMyFone D-Black to install the firmware which is completed. I have ensure the iphone is charged.
Tried to perform recovery button with pressing buttons and it failed to start up with apple logo.
I do not have technical understanding of disassembling the device, wondering what the best step to recover the device without losing the data
I have use software iMyFone D-Black to install the firmware which is completed. I have ensure the iphone is charged.
Tried to perform recovery button with pressing buttons and it failed to start up with apple logo.
I do not have technical understanding of disassembling the device, wondering what the best step to recover the device without losing the data
ASKER
I don’t have backup unfortunately. Would you recommend that the phone required to be repaired by professional
apple will gladly replace your device but you will lose your data. places like ihttps://www.ipadrehab.com/ will repair your device or at minimum recover your data
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Plug your phone in to your computer and see if it triggers a backup in iTunes.
If you have not plugged in your IPhone to your computer before, it will not trigger a backup now.
ASKER
When i plugged in the iPhone onto my Macbook (OS Catalina), the iPhone appeared on the Finder window. They gave option to either Update or Restore. When i clicked on update button, i get the error message then it asked to choose Restore (reset Factory setting). I didn't choose the restore option. So it does detected iPhone while the screen is black. It could be software or hardware issue and screen damage.
The above symptom suggests that your iPhone is in DFU mode.
You need to exit DFU mode:
You need to exit DFU mode:
- For iPhone 8, iPhone 8 Plus, iPhone X, iPhone XS, iPhone 11 and iPhone 11 Pro, quick-press the Volume Up button, then quick-press the Volume Down button, then hold down the Side button until the device reboots.
I do not think that third party data recovery tool will work. They are scams as there are no back door to recover data from iDevices with a locked screen.
You need to replace the screen if it is damaged.