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Apple screen is black and unable to recover the device

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Last Modified: 2020-04-22
My iPhone 8 screen is currently black and it is damaged. Want to use non data loss option instead of factory reset which will lose data like photo

I have use software iMyFone D-Black to install the firmware which is completed. I have ensure the iphone is charged.

Tried to perform recovery button with pressing buttons and it failed to start up with apple logo.

I do not have technical understanding of disassembling the device, wondering what the best step to recover the device without losing the data
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Distinguished Expert 2019

Commented:
Do you have a backup?

I do not think that third party data recovery tool will work. They are scams as there are no back door to recover data from iDevices with a locked screen.

You need to replace the screen if it is damaged.

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Commented:
I don’t have backup unfortunately. Would you recommend that the phone required to be repaired by professional
David Johnson, CDSimple Geek from the '70s
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Commented:
apple will gladly replace your device but you will lose your data.  places like ihttps://www.ipadrehab.com/ will repair your device or at minimum recover your data
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Commented:
Plug your phone in to your computer and see if it triggers a backup in iTunes.
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Commented:
If you have not plugged in your IPhone to your computer before, it will not trigger a backup now.

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Commented:
When i plugged in the iPhone onto my Macbook (OS Catalina), the iPhone appeared on the Finder window. They gave option to either Update or Restore. When i clicked on update button, i get the error message then it asked to choose Restore (reset Factory setting). I didn't choose the restore option. So it does detected iPhone while the screen is black. It could be software or hardware issue and screen damage.
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Commented:
The above symptom suggests that your iPhone is in DFU mode.

You need to exit DFU mode:
  • For iPhone 8, iPhone 8 Plus, iPhone X, iPhone XS, iPhone 11 and iPhone 11 Pro, quick-press the Volume Up button, then quick-press the Volume Down button, then hold down the Side button until the device reboots.

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