Link to home
Start Free TrialLog in
Avatar of Will Schmidt
Will SchmidtFlag for United States of America

asked on

Cannot see application on screen

User generated imageThis morning a customer of mine cannot get an application (WhatsApp) to show on the screen although the computer shows the application is running.   Opening up task manager it shows 4 of the same application running even though I only click once.  any help would be appreciated
Avatar of Paul MacDonald
Paul MacDonald
Flag of United States of America image

Some applications run in the background as well as in the foreground.  I'm not sure WhatApp is one.  Is there a taskbar icon?  If not, then the app is not running in the foreground and can probably be closed using Task Manager.

If there is a taskbar icon, it may be the application was moved or spawned off-screen.  In that case, right-click on the taskbar icon, select "Move", then use the arrow keys to move it a little.  After that it will snap to the mouse pointer, so you can just move the mouse and the window will appear wherever the mouse is.
Avatar of Hello There
Hello There

I don't think this is a WhatsApp issue. It seems like a Windows issue. I¨'ve seen this several times... Usually killing all processes or reboot help. Sometimes the reinstallation is needed.
Avatar of Will Schmidt

ASKER

Paul, on your comments, there is a taskbar icon and it is indicating that it is running.  I followed your suggestion as i also thought it was off of the screen, but there is no "move" selection.  
On Hello's comments I did reboot the computer, killed all processes, Uninstalled Whatsapp, and even used a program called  "registarHomev8 to remove (hopefully) all instances from the registry. I then downloaded a fresh copy of the installation file and re-installed but it still acts the same.  I am going to try another thing I just thought of now, and that is to set up a new account and see if it will run on that.
ASKER CERTIFIED SOLUTION
Avatar of Hello There
Hello There

Link to home
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
Start Free Trial
Setting up another account fixed the issue.  Thanks you both for helping me with this issue