brothertruffle880
asked on
Remote Desktop Connection/Firewall/Router problem.
I have two Windows 7 professional PC's at home. PC "A" and "B"
Both using the same version of Cisco VPN Client
Both using same version of Windows 7.
both using same version of Remote Desktop Connction.
Both PC's going through the same router and internet connection.
HOWEVER, pc "B" can connect to my remote desktop at work, pc "A" cannot.
And furthermore, once the Cisco VPN is connected, pc "B" can ping the destination desktop and successfully connect to the remote desktop,
pc "A" can't PING the destination desktop and definitely can't connect to it using the standard windows remote desktop app..
Help me get pc "A" working.
Both using the same version of Cisco VPN Client
Both using same version of Windows 7.
both using same version of Remote Desktop Connction.
Both PC's going through the same router and internet connection.
HOWEVER, pc "B" can connect to my remote desktop at work, pc "A" cannot.
And furthermore, once the Cisco VPN is connected, pc "B" can ping the destination desktop and successfully connect to the remote desktop,
pc "A" can't PING the destination desktop and definitely can't connect to it using the standard windows remote desktop app..
Help me get pc "A" working.
Are you saying both can connect but only one at a time? If so it is almost certainly your local router. Most routers have a limit as to how many VPN pass-through connections they will support. Many are limited to 1.
You might not be able to make two VPN connections through your router at the same time. That would be a limitation of your home router.
The #1 culprit is remote lan and local lan using the same subnet. i.e.
Local Computer ip address 192.168.0.100
remote computers
192.168.0.50
192.168.0.100
if you try and connect to remote 192.168.0.100 it will fail.
Local Computer ip address 192.168.0.100
remote computers
192.168.0.50
192.168.0.100
if you try and connect to remote 192.168.0.100 it will fail.
ASKER
Hi Everyone:
I am only using my router to make one VPN connection at a time.
My goal is to make a remote desktop connection with my pc "A".. I don't want to use my pc "B" because it's not as powerful.
hi David Johnson:
The remote site has a different subnet than my local site.
I am only using my router to make one VPN connection at a time.
My goal is to make a remote desktop connection with my pc "A".. I don't want to use my pc "B" because it's not as powerful.
hi David Johnson:
The remote site has a different subnet than my local site.
Take a look at the windows firewall configurations on the two and see if there are any differences. I would also look at the RDP host and see if any restrictions are on it that would prevent PC A from accessing.
-D-
-D-
ASKER
Hi John:
Thanks for your assistance.
1. Where can I see the windows firewall configuration and
2. Where can I view the RDP host restrictions?
Thanks for your assistance.
1. Where can I see the windows firewall configuration and
2. Where can I view the RDP host restrictions?
ASKER
Hi John:
Thanks for your assistance.
1. Where can I see the windows firewall configuration and
2. Where can I view the RDP host restrictions?
Thanks for your assistance.
1. Where can I see the windows firewall configuration and
2. Where can I view the RDP host restrictions?
I think a session from your problem PC would be the next best step. Let me know if you would like to do that.
-D-
-D-
ASKER
Hi John:
Tell me where the settings are and what to look for, or test.
Can't do a session because of my employer's restrictions.
Tell me where the settings are and what to look for, or test.
Can't do a session because of my employer's restrictions.
ASKER
Hi John:
Tell me where the settings are and what to look for, or test.
Can't do a session because of my employer's restrictions.
Tell me where the settings are and what to look for, or test.
Can't do a session because of my employer's restrictions.
I will reply to your firewall question as you have not had an answer, but I am very doubtful it is the firewall where one PC can connect.
Unless you have 3rd party security software such as Symantic or have added custom rules, the problematic PC should allow all out going connections by default. Presumably John Gates was therefor referring to the computer to which you were trying to connect. You can block and/or allow incoming connections by use of the firewall. If you would like to check: On the problematic machine to whi ch you are trying to connect go to control panel | Windows Defender firewall | Advanced Settings | Inbound rules | scroll down to Remote Desktop - User Made (TCP-In) and Remote Desktop - User Made (UDP-In), double click on each to open their properties | Scope tab | verify next to remote IP addresses "any IP address" is checked. You should only need the TCP rule but both are enabled by default.
To help with trouble shooting could you connect one PC then the other to the VPN, run from a command line route print and post here. We could compare the routing.
Unless you have 3rd party security software such as Symantic or have added custom rules, the problematic PC should allow all out going connections by default. Presumably John Gates was therefor referring to the computer to which you were trying to connect. You can block and/or allow incoming connections by use of the firewall. If you would like to check: On the problematic machine to whi ch you are trying to connect go to control panel | Windows Defender firewall | Advanced Settings | Inbound rules | scroll down to Remote Desktop - User Made (TCP-In) and Remote Desktop - User Made (UDP-In), double click on each to open their properties | Scope tab | verify next to remote IP addresses "any IP address" is checked. You should only need the TCP rule but both are enabled by default.
To help with trouble shooting could you connect one PC then the other to the VPN, run from a command line route print and post here. We could compare the routing.
ASKER
The pc where I was not able to connect to a remote office had a corrupted windows update installed. The other pc had all windows updates correctly applied with no errors.
ALSO, on the troublesome pc, I was not able to tune into some on-line radio sites (WBGO.ORG as an example).
I could get into i heart radio but not WBGO.
ALSO, on the troublesome pc, I was not able to tune into some on-line radio sites (WBGO.ORG as an example).
I could get into i heart radio but not WBGO.
Sounds like you may have DNS issues
ASKER
Yeah Rob.
Would you happen to know which recent Windows 7 update might have messed that up.
It definitely sounds like I have to re-install updates.
In addition to the above problem, Randomly when I shut my pc down, it says "installing updates" . And yet I have no "auto-installer" for updates.
Would you happen to know which recent Windows 7 update might have messed that up.
It definitely sounds like I have to re-install updates.
In addition to the above problem, Randomly when I shut my pc down, it says "installing updates" . And yet I have no "auto-installer" for updates.
I am afraid I have no Windows 7 machines located at any site I manage to compare. I mention DNS isssues but are users connecting to a domain?
ASKER CERTIFIED SOLUTION
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