troubleshooting Question

AT&T Email Login Failure

Avatar of Barnett Computers
Barnett ComputersFlag for United States of America asked on
SoftwareChat / IMWindows Live MailThunderbirdWindows 10
3 Comments1 Solution110 ViewsLast Modified:
We have a customer that has been using Windows Live Mail on a Windows 7 computer.  Last week, he started getting a prompt to re-enter his password for the incoming server but was not able to get the service to accept the password.  We reset the password and verified the account and password by logging in the AT&T web mail.  

Account information:
The email is a bellsouth.net address
POP3
Incoming server:  inbound.att.net   SSL 995
Outbound server:  outbound.att.net   SSL 465

Software tested:
Windows Live Mail
Outlook 2010
Outlook 2016
Thunderbird

All software programs give an error message to check the username and/or password.  We have tried creating an account on two different Windows 10 computers on different networks and get the same error message.  Also tried setting the account as IMAP but with similar error message.

The customer indicates this email account is working on his phone although we are not sure which app is being used.  Could this be something to check?  He said he was receiving messages on both phone and computer before last week.   He updated the password on the phone when it was reset.  

Question:  Are we looking at a possible AT&T issue with the email account and password?  If so, what questions do we need to ask AT&T or check in his profile?  

Any suggestions will be appreciated.
Join the community to see this answer!
Join our exclusive community to see this answer & millions of others.
Unlock 1 Answer and 3 Comments.
Join the Community
Learn from the best

Network and collaborate with thousands of CTOs, CISOs, and IT Pros rooting for you and your success.

Andrew Hancock - VMware vExpert
See if this solution works for you by signing up for a 7 day free trial.
Unlock 1 Answer and 3 Comments.
Try for 7 days

”The time we save is the biggest benefit of E-E to our team. What could take multiple guys 2 hours or more each to find is accessed in around 15 minutes on Experts Exchange.

-Mike Kapnisakis, Warner Bros